Ezra Graham
Watanobbi,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Administrative Officer, Bookkeeper, Warehouse
Lincs Heating And BBQ
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Handled customer enquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created, prepared, and delivered reports to management.
- Updated reports, managed accounts, and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Completed payroll for employees and maintained detailed records of procedures.
- Identified accounting errors when cross-referencing documents and database information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Oversaw daily operations and shipping and handling processes.
- Operated warehouse material handling equipment correctly to move loads.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Professional Residential Cleaner - Aged Care
Wolf's Home Maintenance
05.2022 - 12.2022
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Commercial Cleaner
Vivid Property Services
04.2019 - 01.2022
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept building entryway glass clean and polished for professional presentation.
- Organized and used industrial cleaning products following strict safety procedures.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
Certificate III - Bookkeeping
TAFE
Ourimbah12.2016
High School Diploma -
Sydney Distance Education High School
Woolloomooloo, NSW12.2015
Skills
- Task Prioritization
- Dependable and Responsible
- Interpersonal Communication
- Clerical Support
- Customer Relations
- Friendly, Positive Attitude
- Relationship Building
- Organizational Skills
- Flexible and Adaptable
Referees
Referees provided upon request.
Timeline
Professional Residential Cleaner - Aged Care
Wolf's Home Maintenance
05.2022 - 12.2022
Administrative Officer, Bookkeeper, Warehouse
Lincs Heating And BBQ
01.2022 - Current
Commercial Cleaner
Vivid Property Services
04.2019 - 01.2022
Certificate III - Bookkeeping
TAFE
High School Diploma -
Sydney Distance Education High School
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