Ezrie Valentine

• Supported a portfolio of over 200 aged care clients, providing personalised assistance and guidance.

• Managed high volumes of inbound and outbound calls, responding to client inquiries and conducting regular check-ins.

• Maintained efficient and professional email communication with clients, service providers, and internal teams.

• Assisted clients with navigating home care funding, budget tracking, care planning, and service coordination.

• Ensured compliance with aged care regulations and internal processes, updating client records accurately in CRM systems.

• Collaborated with cross-functional teams including finance, compliance, and clinical care to deliver seamless service.

• Applied strong problem-solving skills to address urgent or complex client needs and resolve concerns effectively.

• Delivered outstanding customer service across registers, apparel, hard goods, and online departments.

• Handled stock management from the back dock to sales floor, ensuring displays were organised and customer-ready.

• Assisted customers with product selection and resolved inquiries with professionalism and efficiency.

• Maintained store presentation through cleaning and merchandising tasks.

• Stayed updated on current promotions, return policies, and store procedures.

• Trained new employees and promoted a safe and efficient work environment.

• Excelled in a fast-paced customer service role, consistently meeting KPIs and supporting team efficiency.

• Promoted to Crew Coach, responsible for training new staff, assisting with shift management, and enforcing safety protocols.

• Progressed to Trainee Manager, undertaking leadership and safety training through a structured development program.

• Gained experience in conflict resolution, shift coordination, and team leadership.

• Applied managerial training in real-world scenarios, contributing to team performance and customer satisfaction.

• Operated the cash register and served food and beverages to customers with attention to hygiene and service standards.

• Performed closing duties, maintained cleanliness, and ensured equipment was properly sanitized.

• Built strong customer service and time management skills while balancing multiple part-time jobs and study.

• Developed the ability to work independently and multitask in a busy environment.