Faera Taylor
South Bunbury,Western Australia
Summary
Working in many diverse roles in the past. Most of my skills and the areas that I enjoy working in are based around administration, hospitality, education, mental health and disabilities.
Working in a fast paced office environment if one of my skills.
I love a friendly chat and a laugh.
Identifying people and working with their strengths, capabilities and interests is one of my skill sets..
Highly regarded whilst working in an office receiving Excellence (9.4/10) for Excellence in Customer service 2022 for Big 4 Holiday Parks.
This was rated second highest in Australia.
Fit and adaptable and I love learning new skills whilst keeping my competency up with old skills.
Currently enrolled in Mental Health through Monash University. I am looking for casual work at this time whilst finishing my study in 2024.
Overview
10
10
years of professional experience
Work History
Care Aide (2IC)
Silverchain Social Centre
02.2023 - 11.2023
- Implementing Daily Activities in the Centre, addressing individual needs and preferences.
- Assisting residents with activities of daily living, promoting independence and dignity.
- Monitor clients well being and reporting EOD onto the Silverchain Website. Report any changes to appropriate staff, resulting in timely medical interventions.
- Collaborated with interdisciplinary team members to develop personalized care plans for patients, optimizing health outcomes.
- Meet and greet new members and work with the individual and the family to provide the best care possible physically mentally and spiritually.
- Hold regular meetings with all members to improve the centre and use the ideas for further future activities.
- Update client files and respond to emails.
- Update all Occupational Health and Safety Files for all areas of the building following Silverchain policies and procedures.
- Work with Perth managers and keep up to date and implement policy changes in the health industry
- Support other staff members on a daily basis
- Facilitated social interactions among residents through group activities and outings, fostering a sense of community within the facility.
- Served as a liaison between patients, families, and healthcare providers, ensuring clear communication of care plans and progress updates.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Kept clients engaged in social networks and communities for personal health and growth.
Office Reception/Administration Assistant
Taunton Farm Big 4 Holiday Park
04.2021 - 02.2023
- Manage accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Assisted development and implementation of new administrative procedures.
- Compose inter-office correspondence and provided product and service information to customers.
- Process guests bookings and requirements through the R.M.S System, Big 4 and Booking.com websites within time frames to meet service standards.
- Update spreadsheets and databases daily through Excel and the RMS System.
- Working with outside business's to book entertainment, wine tours and food trucks within the park for guests. Advertising and emailing upcoming guests regarding what is on and up-coming in the park through office systems.
- Recorded expenses and maintained accounting records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Liaising with the Manager and groundsmen on a regular basis regarding guest issues, problems in the park with cabins, sites, electrical and plumbing issues. Help to resolve issues in a friendly and helpful manner.
- Working with guests complaints and resolving them in a professional manner.
- Working with cleaning staff to maintain time frames.
Relief Education Assistant,
Margaret River Senior High School
08.2017 - 11.2020
- Supervised students in common areas such as cafeteria, library and playground.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Disability Worker
Multiple Sclerosis Society South West | Western Australia
01.2015 - 11.2020
- Developed, planned and coordinated leisure activities to promote greater community independence, skills and social interaction.
- Delivered daily direct support to clients with disabilities and disadvantages.
- Analyzed assigned day support service programming and implemented changes to maximize program success.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Developed partnerships with community organizations to expand services and referrals.
- Assessed risk factors of patients and made referrals for further services.
- Facilitated family meetings to discuss patient care plans.
- Collaborate with healthcare providers to drive continuity of care.
- Provide Care for High Care clients A.D.Ls and morning routines.
- Medication Administration.
- Following care plans and looking at strategies to improve with consultation from experts.
- Looking for clients strengths and interests. Plan activities with clients and implement them. Work with and include in community based programmes.
Barista/Bakery Assistant/Kitchenhand
Cowaramup Bakery, Western Australia, Barista
02.2018 - 06.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained stocks throughout the day
- Opening and closing of business
Office Administrator
Burlington Hotel
12.2013 - 02.2015
- Daily Till Balancing and reconciliation.
- Replenish monies requirements for cash sales
- M.Y.O.B input for Accommodation, Income, Expenses, Creditors and Debtors.
- Cash Stocks for general bar requirements.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Ring and email distributors regarding goods and services.
- Stock Management
- Maintained energy and enthusiasm in fast-paced environment.
Education
Cert III in Education Support
South West Regional Tafe
Busselton, WA12-2020
Certificate IV in Occupational Health and Safety -
South West College
Community Services Cert IV
Broome Regional College
Aged Care Cert III
Broome Regional College
Certificate III in Business Management -
South West College
Responsible Service of Alcohol
Hotels Association Australia
Management of Licensed Premises
Hotels Association Australia
Car And Bus Drivers License
Australian Licenses
Undergraduate of Mental Health
Monash University
Melbourne, VIC12.2024
Skills
- RMS Booking System'
- Microsoft Word
- Powerpoint/Publisher
- Excel
- MYOB
- Rostering Systems
Timeline
Care Aide (2IC)
Silverchain Social Centre
02.2023 - 11.2023
Office Reception/Administration Assistant
Taunton Farm Big 4 Holiday Park
04.2021 - 02.2023
Barista/Bakery Assistant/Kitchenhand
Cowaramup Bakery, Western Australia, Barista
02.2018 - 06.2019
Relief Education Assistant,
Margaret River Senior High School
08.2017 - 11.2020
Disability Worker
Multiple Sclerosis Society South West | Western Australia
01.2015 - 11.2020
Office Administrator
Burlington Hotel
12.2013 - 02.2015
Cert III in Education Support
South West Regional Tafe
Certificate IV in Occupational Health and Safety -
South West College
Community Services Cert IV
Broome Regional College
Aged Care Cert III
Broome Regional College
Certificate III in Business Management -
South West College
Responsible Service of Alcohol
Hotels Association Australia
Management of Licensed Premises
Hotels Association Australia
Car And Bus Drivers License
Australian Licenses
Undergraduate of Mental Health
Monash University
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