Overview
Work History
Education
Skills
Timeline
Generic

Matthew Hinchcliffe

Port Macquarie

Overview

15
15
years of professional experience

Work History

Sales Associate

Beacon Lighting
05.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Dry Goods Manager

coles
06.2009 - 03.2023
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Delivered expert customer service to store customers and assisted with locating desired items.
  • Prepared weekly schedules (rosters)to verify proper floor coverage and daily tasks within fiscal guidelines.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Distributed daily tasks to appropriate team members and checked to complete duties within expected time frames.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company processes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Canobolas High School

Skills

  • Budget Management
  • Work Planning and Prioritization
  • Performance Evaluations
  • Team Building
  • Problem Resolution
  • Verbal and Written Communication
  • Training and Development
  • Administration and Reporting
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Documentation and Reporting
  • Employee Coaching and Motivation
  • Employee Development
  • Revenue Forecasting
  • Cost Control
  • Team Leadership
  • Customer Relationship Management
  • Time Management
  • Calm Under Pressure

Timeline

Sales Associate

Beacon Lighting
05.2023 - Current

Dry Goods Manager

coles
06.2009 - 03.2023

High School Diploma -

Canobolas High School

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Matthew Hinchcliffe