Matthew Hinchcliffe
Port Macquarie
Overview
15
15
years of professional experience
Work History
Sales Associate
Beacon Lighting
Port Macquarie, NSW
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Dry Goods Manager
coles
Lake Innes Port Macquarie, NSW
06.2009 - 03.2023
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Delivered expert customer service to store customers and assisted with locating desired items.
- Prepared weekly schedules (rosters)to verify proper floor coverage and daily tasks within fiscal guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Distributed daily tasks to appropriate team members and checked to complete duties within expected time frames.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company processes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Canobolas High School
Skills
- Budget Management
- Work Planning and Prioritization
- Performance Evaluations
- Team Building
- Problem Resolution
- Verbal and Written Communication
- Training and Development
- Administration and Reporting
- Complex Problem Solving
- Scheduling and Coordinating
- Documentation and Reporting
- Employee Coaching and Motivation
- Employee Development
- Revenue Forecasting
- Cost Control
- Team Leadership
- Customer Relationship Management
- Time Management
- Calm Under Pressure
Timeline
Sales Associate
Beacon Lighting
05.2023 - Current
Dry Goods Manager
coles
06.2009 - 03.2023
High School Diploma -
Canobolas High School