Tessa Broucek
Customer Service Manager
Clontarf,QLD
Summary
Weather I'm at work leading my team or on the sporting felid, I will always give a whole-hearted proformance aiming to bring out the best in myself and my team. I will never expect my team to do something that I wouldn't do and I love being a mentor who is approachable and a great active listener. I bring a personal touch to my customers whilst remaining professional and efficient. I understand that results aren't made overnight but I give everything I have to enure my store and my team are preforming at their peak. Hard conversations are vital in any workplace to succeed and grow, and I believe with my transparency and 'clear to be kind' mentality, I will develop a team who is trustworthy, reliable and open.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Manager
Rebel
Mitcheton, Queensland
09.2010 - Current
- Always leading by example in the eyes of my team by delivering the ultimate customer service to our quests - becoming the 2nd best sales person in the company in 2021 with an exceptional NPS.
- Experienced people leader who is transparent and comfortable with receiving and providing feedback to my team.
- A great mentor who thrives in bettering her team with KPI's, encouragement and motivation
- A willingness to learn all aspects of the business - being involved in two Blitz store setups (Mentone, Melbourne & Cairns)
- Exceptional knowledge of the business with over 11 years of experience with Super Retail Group. Familiar with all areas of the business
- The ability to resolve customer complaints by humanizing situations and making sure our guests are always satisfied to the best of the business' ability.
Personal Trainer
Business Owner
Clontarf, Queensland
01.2013 - 01.2017
- Adding a professional, personal touch for all of my clients.
- Improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Built customer loyalty by smoothly executing training initiatives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Organized files and created new system for personal fitness plans, records and contracts.
Bartender
Scarthingwell Golf Course
Tadcaster , United Kingdom
01.2018 - 01.2019
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Orchestrated numerous private parties, business meetings and formal engagements.
Education
Certificate 4 - Fitness
01.2013 - 01.2014
Skills
Booster of team morel
Exceptional customer service
Strong leader
Not affraid of hard coversations
Encouraging of feedback
Reliable and consistent
Hobbies
- Waking up early
- Walking my dog along the peninsular of Redcliffe
- Attending live sporting events
- Being active (Gym)
- Playing competitive sport (Soccer, Golf, Cricket)
- Training for triathlons
- Being with my family
- Learning (Books and podcasts)
- Travelling
- Cooking
Timeline
Bartender - Scarthingwell Golf Course
01.2018 - 01.2019
Personal Trainer - Business Owner
01.2013 - 01.2017
Queensland Tafe College - Certificate 4, Fitness
01.2013 - 01.2014
Customer Service Manager - Rebel
09.2010 - Current