Steffanie Smith
Canberra,ACT
Summary
I am looking to obtain a Clinical Aesthetician/Managerial position in a dynamic and innovative organization where I can apply my skills and experience to drive success. I have worked in many diverse roles that have equipped me with the skills and experience necessary so that I can add immediate value and hit the ground running from my first day. With relevant industry knowledge and education, I have enjoyed working in roles that involve working as part of a diverse team and jobs that provide mentorship, Thorough treatment application and compliance with KPI's & Documentation. I am very capable and adaptable continually improving my capabilities and skills in each role I work in. For example, I have developed further skills in Laser Safety Applications and in the near future Training & Assessment to formally train and help develop qualified Health & beauty Industry students. I am proficient with software booking systems and have a professional phone manner. I possess a friendly and warm manner, and work collaboratively as part of a team. I am very capable at coordinating multiple tasks and collaborating with others as part of a team and can apply and understand cultural sensitivity within a any working environment. I understand the requirements of projects/demands/coordination and have worked in a project support role where I have coordinated task schedules including internal and external stakeholders. I can also work independently completing various tasks to a high standard and utilizing sound judgement as required. Sound knowledge of 10+ Product ranges and have developed an advanced understanding of treatments, devices and innovative techlogoies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Manager
The Aesthetic Emporium
01.2023 - 12.2023
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Coordinator/Executive
Prime Minister & Cabinet
09.2022 - 12.2023
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Created and managed office systems to efficiently deal with documentation.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Paralegal
Director of Public Prosecutions
- I worked full time as a magistrate's paralegal for the director of public prosecutions where i was able to prepare and assist the prosecutors and courts
- Managing/Assisting and reviewing case files
- Documentation preparation for courts
- Preparing and disclosing briefs
- Liaising with ADF/Defense/Law firms and lawyers
- Drafting and filing court documents
- Legal research, fact gathering and discoveries
- Preparing to assist prosecutors for trial
- Organizing and preparing part Heards/hearings
Clinical Support Officer
Victorian Aboriginal Health Service
- A part of collaborative team supporting clinical staff in the women's and children's unit during the covid pandemic
- Developing and managing positive working relationships with all clients and staff
- Preparation of confidential client documentation for clinical staff ensuring compliance with Medicare and other statutory requirements
- Identified clinical risks and areas for improved clinical outcomes (Closing the Gap)
- Supervising the referral and booking process for client appointments
- Managing & Triaging Distressed clients and any correspondence
- Preparation and coordinating calendars for clinical staff such as Pediatricians, senior natal nurses, nurses & aboriginal health workers
- Coordinating Covid 19 training sessions for staff as well as preparation for first vaccine roll out
- High level of communication and liaising with public, community, state & commonwealth government departments and other service organizations.
Aesthetician/Social Media Officer
Instant Laser Clinic
02.2019 - 11.2020
- Collaborated with a team of aestheticians to maintain a clean, organized, and professional environment.
- I worked as a client database support officer and social media coordinator for this boutique laser clinic
- Managed confidential client medical documentation database
- Managed the clinic's social media web pages making changes as agreed with the Director
- Assisted cosmetic surgeon/gynecologist with client appointments (workflow)
- Assisted director with building client database for cosmetic procedures managing new project tasks/activities
- Coordinated supply materials/stock with external suppliers
- Trained in/conducted skin and body analysis as a clinician
- General clinic administration/ad hoc duties, triaging of all clinic emails, answering phone calls, POS/Cashing Handling, filing of client documentation, ordering stock, maintaining extensive knowledge of skin products, preparation of treatment packages.
- Enhanced clients'' satisfaction by providing personalized skincare treatments and recommendations.
Clinic Coordinator/Skin Dermal Clinician
True Dermal
01.2018 - 01.2019
- Opening clinic and preparation for daily activities, managing/training new staff, communicating and liaising with business managers
- Put in place effective policies & procedures
- Organize and stock clinic
- Take bookings/appointments
- POS/Cash Handling.
Receptionist/Legal Secretary Trainee
Property & Business Lawyers
01.2013 - 01.2014
- Answering and screening calls, greeting visitors, opening incoming mail & preparation of outgoing mail for postage, ordering office supplies, maintaining reception area/conference room/kitchen, Event organization (morning teas & lunches), filing internal paperwork, creating, closing & destruction of confidential files, managing all courier deliveries.
RMC Officers Mess Steward
Serco Sodexo Defense Services
01.2012 - 01.2013
- I worked as a full-time Steward in the Officers’ Mess at Duntroon RMC
- Delivering a high standard of customer service to the Officers’ Mess members, guests and dignitaries
- Working as an active member of the team I had to be at work 15 minutes before functions immaculately presented in my uniform
- My achievements included assisting the staff in preparing for a function involving the Minister for Defense and other RMC VIP’s
- I also assisted in catering and service for military weddings and other formal RMC functions
- I really enjoyed my experience working in a role connected with the Army before returning to Melbourne for family reasons.
Cashier/Sales Assistant
Mc Donalds Restaurants
01.2010 - 01.2011
- I completed introductory sales and on-the-job training on all aspects of customer service
- I resigned from this position due to my mother's transfer to Canberra for work.
Horse Riding Assistant/Volunteer
Underbank Stud Farm
01.2007 - 01.2009
- This was a voluntary position where I helped supervise school children at horse-riding camps for five days at a time
- I enjoyed working with children and was responsible for safety briefings and training for children with disabilities.
Education
Bachelor of Science -
Australasian College of Health & Wellness
Sydney, NSW11.2027
Skills
- Attention to Detail
- Organization and Time Management
- Calm Under Pressure
- Data Entry
- Microsoft Office
- Decision-Making
- Task Prioritization
- Flexible and Adaptable
- Problem Resolution
- Analytical Thinking
- Written Communication
- Software Proficiency
- Team building
Hobbies
Guitar
Horse Riding
Tennis
Timeline
Manager
The Aesthetic Emporium
01.2023 - 12.2023
Coordinator/Executive
Prime Minister & Cabinet
09.2022 - 12.2023
Aesthetician/Social Media Officer
Instant Laser Clinic
02.2019 - 11.2020
Clinic Coordinator/Skin Dermal Clinician
True Dermal
01.2018 - 01.2019
Receptionist/Legal Secretary Trainee
Property & Business Lawyers
01.2013 - 01.2014
RMC Officers Mess Steward
Serco Sodexo Defense Services
01.2012 - 01.2013
Cashier/Sales Assistant
Mc Donalds Restaurants
01.2010 - 01.2011
Horse Riding Assistant/Volunteer
Underbank Stud Farm
01.2007 - 01.2009
Paralegal
Director of Public Prosecutions
Clinical Support Officer
Victorian Aboriginal Health Service
Bachelor of Science -
Australasian College of Health & Wellness
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