Camping
Ruth Allnutt
Customer Service Manager
Dakabin,Queensland
Summary
Conscientious Customer Service Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Compliant Cleaning Supplies
Wilston, Queensland
03.2019 - Current
- Created customer support strategy to increase customer retention.
- Improved customer service initiatives by streamlining sales and order management processes.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing [Timeframe] sales targets.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Administration Manager
Lindsey's Cleaning Supplies
Bowen Hills, Queensland
01.1994 - 02.2019
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Arrow software.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Education
High School Diploma -
Wynnum North State High School
Wynnum NorthSkills
Customer-focused
Complaint resolution
Excellent time management skills
Adherence to high customer service standards
Exceptional telephone etiquette
Customer Relations
Team Building
Cash Handling
Account updates
Exceptional interpersonal communication
Sales expertise
Administrative support
Certification
Cert III In Business Management
Interests
Hiking
Crafting
Timeline
Customer Service Manager
Compliant Cleaning Supplies
03.2019 - Current
Cert III In Business Management
10-2012
Administration Manager
Lindsey's Cleaning Supplies
01.1994 - 02.2019
High School Diploma -
Wynnum North State High School