Camping
Ruth Allnutt
Customer Service Manager
Dakabin,Queensland
Summary
Conscientious Customer Service Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Compliant Cleaning Supplies
Wilston, Queensland
03.2019 - Current
- Created customer support strategy to increase customer retention.
- Improved customer service initiatives by streamlining sales and order management processes.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing [Timeframe] sales targets.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Administration Manager
Lindsey's Cleaning Supplies
Bowen Hills, Queensland
01.1994 - 02.2019
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Arrow software.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Education
High School Diploma -
Wynnum North State High School
Wynnum NorthSkills
Customer-focused
undefinedCertification
Cert III In Business Management
Interests
Hiking
Crafting
Timeline
Customer Service Manager
Compliant Cleaning Supplies
03.2019 - Current
Cert III In Business Management
10-2012
Administration Manager
Lindsey's Cleaning Supplies
01.1994 - 02.2019
High School Diploma -
Wynnum North State High School
Similar Profiles
David M. DaltonDavid M. Dalton
Warehouse Manager at Dalton & Company Professional Cleaning SuppliesWarehouse Manager at Dalton & Company Professional Cleaning Supplies
Sunil VulavalaSunil Vulavala
Store Manager at Central Cleaning SuppliesStore Manager at Central Cleaning Supplies
Charles GoffCharles Goff
Owner/Operations Manager at Brisbane Wholesale Cleaning SuppliesOwner/Operations Manager at Brisbane Wholesale Cleaning Supplies