Fatemeh Derafsh
Gold Coast,QLD
Summary
Experienced customer service with over 10 years of experience in education. Excellent reputation for resolving problems and improving customer satisfaction. Also, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Educational Consultant
Beta Educational Institute
Shiraz, Fars / Iran
01.2014 - 09.2019
- Demonstrate various educational programs, enrolment processes, and provide information about different institutions.
- Access and evaluate information related to students and their choices to help them make the right decisions for their higher studies and career goal.
- Help students develop and design their educational programs by assisting on various learning aspects for the positive outcome.
- Collaborate and coordinate with parents, teachers, and students to offer ongoing support, advice, and assistance in implementing functional processes and their improvement.
- Organize various workshops, meetings, conferences, and committees to promote and deliver student welfare programs.
- Discuss and work on various issues to solve their problems within official guidelines and regulations.
- Assess various educational policies, standards, measures, and guidelines to update the current curriculum if required.
- Undertake thorough research about various educational programs and institutions to provide recommendations to the students.
Customer Service Officer
The Educational Institute
Shiraz, Fars/ Iran
08.2013 - 08.2015
- Answer customer inquiries via phone, email, and in-person
- Direct customers to online resources
- Update customer records in the system, including notes about interactions
- Pitch ideas for improving customer care
- Create and maintain reports about customer interactions
- Attend weekly staff meetings
- Participate in team-building activities
- Develop a rapport with customers
- Encourage customers to complete surveys
- Make recommendations to management to improve customer experience
Education
Associate of Science - Industrial Management
08.2012
Associate of Science - Industrial Engineering
08.2009
Skills
- Educational program implementation
- Product training
- Strong demonstration skills
- Organizational performance
- Curriculum design
- Curriculum selection
- Progress tracking
- Course material creation
- Course management
reading, exercising
I'd like to work out, read books and watch movies in my leisure time.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Educational Consultant - Beta Educational Institute
01.2014 - 09.2019
Customer Service Officer - The Educational Institute
08.2013 - 08.2015
Ershad University - Associate of Science, Industrial Management
Shiraz University - Associate of Science, Industrial Engineering
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