SAIKUMAR KAMMARI
Cranbourne West,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Console Operator
EG FUEL CO
Melbourne, VIC
03.2021 - Current
- Wrote detailed narrative reports and maintained daily activity reports.
- Observed and reported suspicious activities and persons.
- Helped customers complete purchases, locate items and join reward programs.
Customer Solutions Specialist
PROBE GROUP
Melbourne, VIC
08.2021 - 11.2021
- Handle inbound and outbound contacts (as required) within the required time frame
○ Meet required standards of quality
○ Adhere to schedule to achieve required target
○ Meet attendance requirements in line with contract and company policies - Worked in line with the Stellar Culture and adhere to the Stellar expected standards of behavior.
- Excellence in Customer Service
○ Proficient written and oral communication skills
○ Problem solving and conflict resolution skills
○ Objection Handling
○ Negotiation skills
○ PC skills
○ Attention to detail - Resolved various application processing issues over phone with 50 customers daily
Education
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC09.2021
Bachelor of Science - Computer Science
Keshav Memorial Institution of Technology
INDIA04.2018
Skills
- Issue and Complaint Resolution
- Creative Problem Solving
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Time Management
- Inbound and Outbound Calling
Languages
English
Elementary
Telugu
Native or Bilingual
Hindi
Elementary
Timeline
Customer Solutions Specialist
PROBE GROUP
08.2021 - 11.2021
Console Operator
EG FUEL CO
03.2021 - Current
Master of Science - Information Technology
Charles Sturt University
Bachelor of Science - Computer Science
Keshav Memorial Institution of Technology
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