Simran Kaur
Tuggeranong ,ACT
Summary
Professional with deep experience in managing talent acquisition and optimizing hiring processes. Known for fostering team collaboration and driving results, adapting seamlessly to changing needs. Skilled in strategic planning, candidate assessment, and building strong relationships to enhance organizational growth. Reliable and resourceful with focus on achieving high-quality outcomes. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Woolworths
02.2022 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Assistant Hiring Manager
McDonald's
01.2022 - Current
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
Education
Masters Degree - Masters of Enterprise Resourse Planning System
Victoria University
Sydney, NSW05-2020
Bachelor of Science - Science
Panjab University Chandigarh
India05-2018
Skills
- Customer Service
- Relationship building and management
- Training and mentoring
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint Handling
Timeline
Customer Service Representative
Woolworths
02.2022 - Current
Assistant Hiring Manager
McDonald's
01.2022 - Current
Masters Degree - Masters of Enterprise Resourse Planning System
Victoria University
Bachelor of Science - Science
Panjab University Chandigarh
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