Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charlee Hookham

Subiaco

Summary

I am an experienced Optical Dispensing Assistant with a strong track record of delivering exceptional customer service and fostering meaningful client relationships. Recognized for clear communication, attention to detail, and a supportive approach that enhances the overall customer experience. Skilled in managing appointment scheduling, maintaining accurate patient records, and collaborating effectively within team environments.

Bringing strong problem-solving skills, a commitment to continuous learning, and a compassionate, client-centered mindset. I am eager to apply these strengths in a community support setting to contribute positively to individuals' well-being and support broader organizational goals with professionalism, adaptability, and genuine care.

Overview

7
7
years of professional experience

Work History

Optical Dispensing Assistant

Specsavers Innaloo
10.2023 - Current
  • Enhanced customer experience through attentive listening skills that led to personalized service tailored specifically to individual lifestyle requirements or aesthetic preferences.
  • Supported team members in achieving daily objectives through clear communication and collaborative problem-solving efforts.
  • Provided exceptional customer service by addressing questions or concerns in a timely manner while maintaining a professional demeanor.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Collaborated with optometry staff to reach individual and team goals.

Optical Dispensing Assistant

Specsavers
01.2023 - Current
  • Enhanced customer experience through attentive listening skills that led to personalized service tailored specifically to individual lifestyle requirements or aesthetic preferences.
  • Supported team members in achieving daily objectives through clear communication and collaborative problem-solving efforts.
  • Provided exceptional customer service by addressing questions or concerns in a timely manner while maintaining a professional demeanor.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Collaborated with optometry staff to reach individual and team goals.

Casual Restaurant Waitress

Mojos
11.2021 - 01.2023
  • Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
  • Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
  • Completed credit payments via card processing systems.
  • Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
  • Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.

Casual Team Member

Kmart
09.2020 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Ballroom Dance Teacher

Bunbury House of Dance of
01.2018 - 06.2021
  • Developed positive relationships with students'' parents to ensure clear communication on progress and expectations.
  • Provided constructive feedback for continuous improvement in students'' dancing skills and overall performance.
  • Created a welcoming environment that fostered creativity, teamwork, and mutual respect among all participants.
  • Enhanced student performance by incorporating diverse teaching methods tailored to individual learning styles.

Casual Medical Receptionist

The Health Hub Eaton Fair
04.2019 - 04.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Education

Bachelor of Science - Nursing

Curtin University
Perth, WA
10-2027

Skills

  • Medication administration
  • Patient recordkeeping
  • Appointment scheduling
  • Customer education
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Adaptability and flexibility
  • Clinical documentation
  • Interpersonal communication
  • Professionalism

Accomplishments

  • Awarded Optus Inspiration Grant 2023
  • Awarded City of Subiaco Youth Grant 2024
  • Awarded Shire of Dardenup Youth Sports Grant 2023
  • Awarded Shire of Dardenup Youth Sports Grant 2022
  • Recipient of Eaton Primary Citizenship Award 2017
  • Recipient of Goldsmith House Award 2019
  • Recipient of Australind Senior High School Citizenship Award 2022
  • Head of School Academic Achievement Scholarship, 2017 from Bunbury Cathedral Grammar School
  • Dancesport WA State Team 2022
  • Dancesport WA State Team 2022

Timeline

Optical Dispensing Assistant

Specsavers Innaloo
10.2023 - Current

Optical Dispensing Assistant

Specsavers
01.2023 - Current

Casual Restaurant Waitress

Mojos
11.2021 - 01.2023

Casual Team Member

Kmart
09.2020 - 01.2023

Casual Medical Receptionist

The Health Hub Eaton Fair
04.2019 - 04.2021

Ballroom Dance Teacher

Bunbury House of Dance of
01.2018 - 06.2021

Bachelor of Science - Nursing

Curtin University

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Charlee Hookham