Wenta Zakarias
Thornlie
Summary
Experienced and dedicated with many education qualifications, Data Analyst with years of experience identifying efficiencies and problems, while providing quality care for ultimate customer satisfaction. Equipped with a promising skill-set along with a completed Cert IV Business, Cert III Individual Support & Cert IV Teachers Aide. Highly motivated and goal-driven skills with the knowledge to attain increased responsibility and opportunities for professional growth.
Overview
8
8
years of professional experience
Work History
Portfolio Associate/ Receptionist
AAC Process Service & investigation
08.2021 - 02.2023
- Handled correspondence and filing systems,
- Worked to build and foster trusting relationships with lawyer clients & the public
- Preparation of Affidavits, along with invoicing agents/Bailiffs
- Maintained the integrity and confidentiality of all cases
- Brought forth the ability to work under pressure and meet strict deadlines
- Prepared legal documents for clients and proceedings
- Prepared legal documents without error and in a timely manner
- Communicating with Lawyers and clients to keep everyone up to date
- Training new crew
- Managed scheduling of court calendars and deadlines to maintain a smooth flow.
- Enhanced case efficiency by organising and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
Pick Packer
Coles DC
04.2020 - 02.2021
- packs product based on daily orders from designated locations using various tools
- Carefully followed a schedule to ensure timely deliveries and pick-ups
- Operated warehouse equipment caution and according to manufacturer instruction to reduce the risk of accidents and malfunctions
- Sealing and tagging containers, confirming accuracy of orders and signing pick tickets to confirm.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Proved successful working within tight deadlines in a fast-paced environment.
- Maintained a clean and organized work environment, promoting safety and productivity.
Crew Member
Mcdonald’s
09.2018 - 01.2020
- Worked as a team member with other restaurant professionals to ensure satisfied customers
- Utilized excellent multitasking skills
- Worked as a flexible server during overflow periods
- Helped to train new employees when needed
- Verified orders and bagged items for fast transport
- Accepted transaction payments and processed credit cards, debit cards and gift cards.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Retail Assistance
TOYS'R'US
08.2015 - 01.2018
- Maintained up-to-date knowledge of all retail promotions
- Implemented online marketing campaigns
- Worked to ensure a positive and hassle-free customer experience
- Answered phones, relayed important messages, and served as a general liaison between the florist and customers
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Certificate III - Individual support
Industry Skills Training
12.2023
Certificate IV - Teachers Aide
ITAC Perth WA
04.2023
Certificate IV - Business
Tiwa Perth WA
02.2021
High School Diploma -
Thornlie Senior High School Perth
10.2017
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Fast Learner
- Ability to Multitask
- Leadership Skills
- Interpersonal Communication Skills
- Multi-line telephone skills
- Organisation skills
- Creativity and Innovation
- Exceptional customer service
- Creativity and Innovation
- Exceptional customer service
Availability
Monday – Sunday and available during all public holidays
References
will provide when requested.
Timeline
Portfolio Associate/ Receptionist
AAC Process Service & investigation
08.2021 - 02.2023
Pick Packer
Coles DC
04.2020 - 02.2021
Crew Member
Mcdonald’s
09.2018 - 01.2020
Retail Assistance
TOYS'R'US
08.2015 - 01.2018
Certificate III - Individual support
Industry Skills Training
Certificate IV - Teachers Aide
ITAC Perth WA
Certificate IV - Business
Tiwa Perth WA
High School Diploma -
Thornlie Senior High School Perth
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