Viviani Ibrahim Moreira
Nerang
Summary
Compassionate and reliable individual with proven experience providing exceptional care and support in the aged care sector. Seeking a challenging and rewarding role as a Supermarket Retail Assistant. Strong interpersonal skills, excellent communication abilities, and a commitment to outstanding customer service. Demonstrated ability to effectively manage time, prioritize tasks, and work independently or collaboratively within a team. Eager to apply transferable skills in empathy, patience, and problem-solving to contribute to a positive customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Call Centre Representative
Concentrix Services
01.2021 - 01.2023
- Managed incoming calls and customer service inquiries
- Identified and assessed customer needs with the objective of achieving first contact resolution
- Provided quick service and effective customer service management, being customer-first, and prioritizing data security
- This role core skills involved handling inquiries, resolving complaints with empathy, good communication and active listening
Independent Support Worker
Mable
01.2021 - 01.2023
- Provided personalised care to clients, including assistance with daily living activities and household tasks
- Offered emotional and social support, ensuring a safe and supportive environment for clients
- Advocated for client rights and facilitated communication with family members and healthcare providers
- Managed transportation and errands, including appointments, shopping, and essential tasks
- Ensured compliance with healthcare regulations and maintained high standards of service delivery
Residential Care Worker
Anglicare Donald Coburn Center
01.2019 - 01.2021
- Provided comprehensive care and support to residents in a group home or care facility
- Assisted residents with daily living activities, including personal hygiene and dressing
- Administered medications and monitored residents' health and well-being
- Developed and maintained positive relationships with residents, fostering a safe and nurturing environment
- Assisted with feeding and hoist lifting
- Organised recreational activities and encouraged participation to promote social engagement
- Supported residents in developing life skills, enhancing their independence and quality of life
- Documented extensive notes and entered IT system
Home Care Worker
Kincare in-Home Care Specialists
01.2018 - 01.2019
- Provided essential care and support to clients in their own homes
- High level of Palliative care and medication management
- Developed strong, trusting relationships with clients, ensuring their comfort and safety
- Offered emotional support and companionship to enhance clients' well-being
- Monitored clients' health conditions and reported changes to family members or healthcare providers
- Maintained accurate records of care provided to ensure the highest standard of service
Assistant in Nursing (AIN)
Bupa Aged Care
04.2016 - 11.2016
- Provided compassionate care to patients within Residential Home
- Assisted with daily activities such as bathing, dressing, feeding, and mobility support
- Collaborated with registered nurses and healthcare professionals to monitor patient conditions
- Administered medications under supervision and supported medical procedures
- Maintained accurate patient records and ensured compliance with hygiene and safety
- Offered emotional support and reassurance to patients and their families
- Demonstrated strong communication skills, attention to detail, and a commitment to high-quality care
Education
CERTIFICATE III IN BUSINESS ADMINISTRATION -
Ku-ring-gai Community College
Hornsby, NSW12.2022
CERTIFICATE III IN AGED CARE -
Australian Nursing and Training Services
Sydney12.2016
Skills
- Customer satisfaction
- Technical troubleshooting
- Complaint resolution
- Product and service sales
Attributes
- Caring compassionate and responsible person with a strong commitment to providing fair treatment to people from all walks of life.
- Fast learner, keen to improve skills and abilities.
- Reliable and consistent.
- Excellent communication and organisation skills.
- Confidently relates to people with disabilities, different cultures and backgrounds.
- Fluent spoken and written English and Portuguese (ability to understand spoken Spanish and Arabic).
- Friendly, outgoing, and responsive personality.
- Committed team player.
Timeline
Customer Service Call Centre Representative
Concentrix Services
01.2021 - 01.2023
Independent Support Worker
Mable
01.2021 - 01.2023
Residential Care Worker
Anglicare Donald Coburn Center
01.2019 - 01.2021
Home Care Worker
Kincare in-Home Care Specialists
01.2018 - 01.2019
Assistant in Nursing (AIN)
Bupa Aged Care
04.2016 - 11.2016
CERTIFICATE III IN BUSINESS ADMINISTRATION -
Ku-ring-gai Community College
CERTIFICATE III IN AGED CARE -
Australian Nursing and Training Services
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