Kelli Gordon
Nathalia,Vic
Summary
With a robust background in management and a knack for exceptional customer service, I excelled at Beyond Housing by enhancing operational excellence and tenant satisfaction. Leveraging skills in Housing, I fostered community engagement and streamlined processes, significantly contributing to organizational goals through proactive leadership and effective communication. Active participant in teacher re engagement initiative placement paired with at least 3 years of hands-on experience instructing and teaching small to large groups of students. Reliable and motivated individual skillful in preparing lesson plans, conducting regular assessments through tests and quizzes and grading student performance. Flexible team player with advanced verbal skills and high level of energy. Implements advanced teaching methods to provide quality education to students. Knowledgeable Generalist Primary Teacher providing engaging and supportive educational experiences for diverse student groups. Proven ability to create interactive lesson plans and foster positive learning environment. Demonstrated organizational and communication skills, effectively managing classroom dynamics and collaborating with fellow educators. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Primary Teacher position. Ready to help team achieve educational goals.
Overview
28
28
years of professional experience
Work History
Primary Teaching Volunteer
Department Of Education
10.2024 - Current
- Established and maintained positive relationships with students to foster environment of support and open communication.
- Increased student participation in class activities by creating engaging, hands-on lessons tailored to individual learning styles.
- Collaborated with fellow teachers to design interdisciplinary lessons that emphasized real-world connections and problem-solving skills.
- Evaluated student performance regularly through formative assessments, adapting instructional techniques as needed to ensure progress towards learning goals.
- Improved student literacy skills with targeted reading comprehension exercises and writing workshops.
- Provided one-on-one assistance for struggling students, helping them improve their grades and confidence in the subject matter.
- Implemented classroom management techniques to maintain positive learning environment.
- Copied, organized and distributed classroom assignments or other paperwork.
- Participated in professional development opportunities to stay current on best practices in education technology integration into daily instruction.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Property Manager Community Housing
Beyond Housing
06.2023 - 09.2024
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Domestic Assistance Worker
Intereach Ltd
02.2023 - 05.2023
- Providing Personal Centred Care general House cleaning to clients in their own homes
- Applying information received from Clients Service Plans
- Reporting any identified risks and well being concerns observed
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Followed instructions and procedures to complete assigned tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Acting Prison Supervisor
Dhurringile Prison
10.2022 - 02.2023
- Perform higher duties as a Prison Supervisor when required
- Manage staff to ensure procedural and operational requirements are met
- Carry out daily routine tasks including reconciling key, completing duty sheets and daily briefing information, and covering unfilled posts
- Conducting regular Scheduled Register audits and to meet the compliance standards within the prison
- Daily communication utilising my Interpersonal skills with prisoners and work colleagues
- Completing necessary reports using internal systems and communicate this to the management team
- Complying with OH&S requirements on daily basis and report appropriately if required
- This includes investigating JIMS incidents
- Ensure seizures and evidence is accurately recorded
- Receiving reports from staff and investigating the matter within the prison offence guidelines
- Managing prisoners through the disciplinary process and charging a prison offence, always ensuring the prisoner is clear of his rights in order to hear the matter fairly
- Organising and facilitating CMRC for new escorts, permit applications, parole applications and reviews
- Processing new escorts and ensuring that PIMS and e justice systems are accurate
- Allocate caseworkers to arriving prisoners
- Liaising with external stakeholders daily for transfers in and out of Dhurringile, for Video conferencing and telephone appointments and for the Management of Emergency Management Days
- Ensuring case workers have completed files for all caseloads each month, auditing and providing feedback to team leaders and conducting SDO 23
- This may include extra training to staff
- Upholding the safety, security and good order of the Prison in line with guidelines and frameworks
- This includes dynamic and static security, daily routine tasks including emergency duress testing
- Assessing needs and capacities and encourage prisoners to set S.M.A.R.T goals through case management and referrals to rehabilitation services and programs
Senior Prison Officer
Dhurringile
01.2021 - 02.2023
- Promoted a culture of accountability through consistent enforcement of rules/regulations among both staff membersinmates.
- Maintained safety and security within the prison facility through diligent supervision and adherence to protocols.
- Led team-building initiatives among staff members to cultivate collaboration, camaraderie, and overall workplace satisfaction.
- Completed intake paperwork, fingerprints, and searches.
- Administered drug tests to inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
Records Officer
Dhurringile Prison
03.2020 - 09.2020
- Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
- Collaborated with cross-functional teams to establish document retention schedules, ensuring compliance with industry regulations and company policies.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
- Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
Higher duties Offender Management Supervisor
Dhurringile Prison
08.2020 - 09.2020
- Evaluated employee performance regularly using objective metrics, providing constructive feedback for continuous improvement opportunities.
- Cultivated a culture of continuous learning within the team by encouraging open dialogue about industry trends as well as personal growth opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Prison Officer
Dhurringile
12.2019 - 01.2020
- Administered drug tests to inmates.
- Documented inmate behavior and activities in logbooks.
- Conducted security checks of inmates and living areas.
- Coordinated with other law enforcement personnel to exchange information.
- Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
- Mentored new officers joining the team, providing guidance on best practices for achieving success in their roles.
- Conducted routine and emergency head counts.
- Reduced recidivism rates through effective communication, conflict resolution, and counseling techniques.
- Participated in ongoing training courses for continuous professional development in correctional practices.
- Streamlined documentation processes for increased efficiency in reporting incidents or updating inmate records.
- Built trust among inmates through respectful interactions, helping to reduce tensions within the facility.
- Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
- Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols.
- Supervised daily activities of inmates, promoting structure and routine while minimizing potential conflicts.
- Provided first aid and emergency response services as needed, prioritizing prisoner safety and wellbeing.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Assisted in intake and release of inmates.
- Interviewed inmates to obtain information and evidence.
- Enforced rules and regulations to maintain order among inmates.
- Supervised inmates during meals, recreation and other activities.
- Protected inmate rights by ensuring fair treatment according to established guidelines and regulations.
- Developed strong relationships with community organizations to support inmate transition back into society post-release successfully.
- Utilized problem-solving skills to address inmate grievances, resolving issues and ensuring a fair resolution for all parties involved.
- Coordinated with external agencies such as parole boards or social services for successful reintegration of inmates into society upon release.
Prison Officer
Loddon Prison
08.2019 - 11.2019
Prison Officer
HMP Dhurringile
01.2014 - 08.2019
Department Manager Property Management
CR Martin Real Estate
01.2015 - 01.2018
- Managing a large portfolio of investment properties for landlords
- Instigating client contact, conduct property appraisals and list properties for rent
- Assessing rent and adjust accordingly to meet landlord and company profit requirements and maximise their investments
- Building and growing the organisations capacity to provide exemplary service to landlords and tenants
- Representing the landlord at VCAT hearings
- Providing management, leadership and support to my personal assistant
- Representing and Participating in Property management Support Groups with other well established company members
- Liaising with internal and external stakeholders to develop more cohesive and collaborative work practice
- Assisting and participating in Community fundraising events
- Managing a team of 6 property managers to ensure key performance indicators are met on a day to day basis
- Led a team of professionals to consistently achieve or exceed performance targets.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Tenancy Manager
Haven Home Safe
06.2010 - 03.2014
- Company Overview: BENDIGO
- Providing Property and Tenancy management functions for Haven managed Social Housing stock
- Including tenancy sign up, maintenance reporting, asset management and rent collection
- Working within a dynamic team and provide guidance and advise to less senior tenancy managers
- Rental Management – ensuring rental payments are on time and up to date and taking prompt action to recover arrears
- Working with tenants to come to an agreement to pay their rental arrears
- Representing Haven at Residential Tenancy Tribunal Hearings (VCAT) and to make applications for various orders/warrants as requires and authorised by policy guidelines
- Liaising with maintenance department to ensure tasks are up to date within the Residential Tenancies Act 1997 timeframes
- Managing general inquiries from tenants, prospective tenants and support agencies
- Liaise with other departments and Haven offices, where required, to ensure consistency of practice across the region
- Provide timely reports to line management as required
- Assist in the collection of data and documents for annual reporting to the Office of Registrar
- Ensure that programmatic key performance indicators are being met and putting in place strategies to resolve where this is not occurring
- Undertake financial preparation of applications, assessing cohort and affordability
- Ensure accurate, confidential and meaningful records for clients are appropriately kept within the data system
- Attend weekly team meetings, seminars, forums and training as requires
- Develop and maintain appropriate linkages with other relevant services and organisations and undertake conjoint work other agencies staff as appropriate
- BENDIGO
Acting Team Leader
Haven Home Safe
07.2011 - 08.2011
- Company Overview: BENDIGO
- BENDIGO
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Worked well in a team setting, providing support and guidance.
Administration Officer
Haven Home Safe
12.2009 - 06.2010
- Company Overview: BENDIGO
- BENDIGO
Primary School Teacher
Department Of Education
10.1996 - 12.2000
- Developed positive rapport with students of various and diverse backgrounds.
- Assessed and improved lesson plans through implementation and experimentation.
- Developed communicative relationships with students and parents to support learning.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Designed daily lesson plans customized to student needs.
- Promoted inclusive learning environments by adapting instructional strategies to meet the needs of all learners, including those with special needs or English language learners.
- Evaluated student progress using various assessment tools such as quizzes, tests, essays, presentations, or group projects; used results to adjust instruction as needed.
- Improved classroom management by setting clear expectations for behavior and implementing consistent consequences for inappropriate actions.
- Organized extracurricular activities such as field trips and after-school clubs, enriching the educational experience for all students.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Participated in professional development workshops to stay current with educational best practices.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Education - Primary Teaching
La Trobe University
01.1997
Skills
- Customer service-focused
- Classroom Management
- Curriculum Implementation
- Administrator support
- Relationship Building
- Teamwork and Collaboration
- Conflict Resolution
- Strong Work Ethic and Dependable
Keyareasofsuccess
- Currently providing Domestic Care Service to residents in the Kyabram Area.
- Able to perform Higher duties as Prison Supervisor.
- Able to perform Higher duties as Offender Management Supervisor.
- Able to perform duties as Records Officer.
- Qualified Prison Officer with proven negotiation and case management skills.
- A professional with exceptional attention to detail with pride on continuous quality improvement.
- Excellent interpersonal, negotiation, communication, project management, decision making and problem solving skills.
- Proven ability to liaise with appropriate stakeholders and Governing bodies to implement programs within a given framework.
- Highly motivated results oriented person able to work autonomously or within a team.
- Performed duties as Dhurringile Squad Coordinator from May 2019 to July 2019 and September 2020 to November 2020.
- Competent supervisory skills proven in my position held, am able to provide leadership and direction to multidisciplinary team members, achieved by utilising the concepts of emotional intelligence and transformational leadership.
- Former Tactical Options Instructor.
- Former Baton Instructor.
- Former ERG (Emergency Response Group) Member from April 2019.
- An innovative and qualified Tenancy Manager with over 10 years of experience in both private rental and social housing sectors.
- Qualified Primary Teacher. Grade Teacher for 4 years in mainstream and in Special Education.
- Vacation and After School Care Coordinator involving planning, developing and implementing Primary School Aged children Holiday Programs.
Affiliations
- Domestic Assistance Worker with Intereach Ltd, 02/01/23 - Current
- Prison Supervisor Higher Duties, 11/01/21 - 02/01/23
- MPPS – Management Program for Prison Supervisors, 11/18/21
- Offender Management Supervisor, 08/30/20 - 09/12/20
- Records Officer, 03/01/20 - 09/01/20
- Dhurringile Trainee Prison Officer Squad Co-ordinator, 09/01/20 - 11/01/20
- Dhurringile Trainee Prison Officer Squad Co-ordinator, 05/01/19 - 07/01/19
- Squad Leader Workshop, 03/01/19
- Universal Improvement Company trained facilitator, 01/01/13
- Member of UIC Steering Group (Haven Bendigo), 01/01/13
- Choice Theory basic intensive training, 01/01/11
- Day to Day Management of staff training, 01/01/11
- Baton Instructor Course, 04/01/19
- Tactical Options Instructor Course, 11/01/19 - 12/01/19
References
Rachel Russell - Classroom Teacher Nathalia Primary School
Email: Rachel.russell@education.vic.gov.au
Phone: 03 58662677
Jessica Bardic - Team Leader Beyond Housing
Email: jbardic@beyondhousing.org.au
Phone: 03 58331000
Qualificationslicences
- CERT III Correctional Practice (Custodial), 12/01/18
- Prison Officer Graduate, 01/01/14
- Real Estate Agents Representative, 01/01/03
- Bachelor of Education Primary Teaching (La Trobe University), 01/01/94 - 01/01/97
- Current Vic Drivers Licence, Current
- Current Level 2 First Aid, Current
Timeline
Primary Teaching Volunteer
Department Of Education
10.2024 - Current
Property Manager Community Housing
Beyond Housing
06.2023 - 09.2024
Domestic Assistance Worker
Intereach Ltd
02.2023 - 05.2023
Acting Prison Supervisor
Dhurringile Prison
10.2022 - 02.2023
Senior Prison Officer
Dhurringile
01.2021 - 02.2023
Higher duties Offender Management Supervisor
Dhurringile Prison
08.2020 - 09.2020
Records Officer
Dhurringile Prison
03.2020 - 09.2020
Prison Officer
Dhurringile
12.2019 - 01.2020
Prison Officer
Loddon Prison
08.2019 - 11.2019
Department Manager Property Management
CR Martin Real Estate
01.2015 - 01.2018
Prison Officer
HMP Dhurringile
01.2014 - 08.2019
Acting Team Leader
Haven Home Safe
07.2011 - 08.2011
Tenancy Manager
Haven Home Safe
06.2010 - 03.2014
Administration Officer
Haven Home Safe
12.2009 - 06.2010
Primary School Teacher
Department Of Education
10.1996 - 12.2000
Bachelor of Education - Primary Teaching
La Trobe University
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