KRISTIE-LEE KENT
Goulburn,NSW
Summary
With an extensive skill set in Customer Service and Sales in a Store Manager role within the Retail Industry. I am keen to secure a full-time employment opportunity in your Company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
21
21
years of professional experience
Work History
Admin / Book keeper
A.GREENTREE EARTHWORKS
01.2005 - 12.2025
- Admin / Book keeper
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Delivered services to customer locations within specific timeframes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Store Manager
Cignall Tobacconist / lotto Outlet
01.2021 - 01.2024
- Store Manager
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Store Manager
liquor land Coles
01.2020 - 01.2021
- Store Manager
Night Duty Manager / Grocery
Cole’s lake Innes
01.2017 - 01.2020
- Night fill captain / Team Member
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Managed 30 employees in delivering smooth, productive night shift operations.
- Implemented cost-saving measures to maximize profit margins.
- Manage 30 employees in delivering smooth, productive night shift operations.
Sales Assistant
Liquor land Coles
01.2014 - 01.2019
- Sales Assistant
Education
Certificate II -
Business
Skills
- Customer service
- Administration
- Reception
- Invoices
- Receipts
- Banking
- Data Entry
- Filing
- Handling telephone enquiries
- Creating and scheduling
- Appointments
- Cash reconciliation
- Cashier
- Business Tax preparation
- Bass Reports
- Rostering
- Reporting Payroll
- Implementing promotions
- Executing sales targets
- KPI
- Excel Basic skills
- Computer Knowledge
- Store Manager
- Sales
- Customer enquiries
- Complaints
- Gap scanning
- Leading a team
- Night fill Captain
- Duty Manager
- Payroll
- Store stock transfers
- Opening and Closing Store
- Mail Bags
- Arma guard Safe Clearances
- Ordering Stock
- Receipting Deliveries
- Balancing till Variances
- Store Ticketing
- Price Verifying
- Counting Safe
- Promotions
- Advertising
- Up selling Products
- Filling and facing store
- Backstock
- Reworking load
- New memberships
- Draws renewals
- Club announcements
- Answering phones
- Stock replenishment
- Stock take
- Functions
- Bistro
- Restaurant
- Charities
- Bottle shop Sales
- Cellar
- Keg changes
- Courtesy Bus Driver
- Till clearances
- Store Manager Experience
- Heavy machine operator
- Excavators
- Excellent Communication
- Excellent team leadership
- Interpersonal experience
- Learn new skills quickly
- Adapt easily
- Analytical skills
- Sales forecasting
- Visual merchandising
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Staff training
- Team leadership
- Attention to detail
- Data management
- Friendly, positive attitude
- Customer relationship management
- Bookkeeping practices
- Financial reporting
- Inventory management
- Point of sale systems
- Microsoft Excel
- Task prioritization
- Recordkeeping
- Organizational skills
- Teamwork and collaboration
- Calm under pressure
- Supervision and leadership
- Computer skills
- Interpersonal communication
- Leadership
- Problem resolution
- Verbal communication
- MS office
- Good Telephone Etiquette
- Troubleshooting
- Microsoft Word
Hobbies and Interests
- Kayaking
- Tennis
- Camping
- Walking
- Reading
- Water Sports
References
- Aaron Greentree, Owner/Operator, A. Greentree Earthworks, 0402175153
- Leanne Coles, Area Manager, Cignall, 0436 852 307
- Colleen Grimston, Assistant Manager, Coles Lighthouse Beach PMQ
Timeline
Store Manager
Cignall Tobacconist / lotto Outlet
01.2021 - 01.2024
Store Manager
liquor land Coles
01.2020 - 01.2021
Night Duty Manager / Grocery
Cole’s lake Innes
01.2017 - 01.2020
Sales Assistant
Liquor land Coles
01.2014 - 01.2019
Admin / Book keeper
A.GREENTREE EARTHWORKS
01.2005 - 12.2025
Certificate II -
Business