Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilly Miles

Lismore,NSW

Summary

I am an enthusiastic team player with strong communication skills who is well organized and punctual. Both kind and compassionate while displaying excellent organization skills, I am a creative person with a strong eye for detail who loves to express myself through cooking, art and clothes. Skilled in working underpressure and adapting to new situations and challenges.

Overview

9
9
years of professional experience

Work History

Restaurant and General Store

Cawongla Store and Gallery
Cawongla, NSW
05.2016 - 11.2021
  • Warmly greet new and returning customers to develop relationships resulting in customer loyalty
  • Practice safe cleaning protocols and restock shelves using stock rotation
  • Food preparation and presentation
  • Apply problem solving skills to resolve customer inquiries and disputes

Store Assistant

ALDI
Lismore, NSW
12.2021 - 10.2022
  • Performed daily opening and closing duties such as counting registers.
  • Cleaned and tidied store to reduce health and safety hazards.
  • Greeted customers and provided assistance with product inquiries.
  • Used knowledge of store items to advise or make product recommendations to customers.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Duty Store Manager

ALDI
Lismore, NSW
11.2022 - 11.2024
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established customer service standards and monitored staff compliance.
  • Ensured compliance with safety regulations and company policies.

Assistant Store Manager

ALDI
Byron Bay, NSW
12.2023 - Current
  • Handle complaints from customers by empathetically listening, recording details and offering solutions.
  • Provide leadership support during peak business hours by motivating staff members to meet targets.
  • Handle scheduling for store shifts to achieve adequate staffing.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Oversee coaching and guidance of store employees to foster advancement in work operations.
  • Identify areas of operational inefficiency and implemented solutions to streamline processes.

Education

High School Diploma -

Kyogle High School
Kyogle, NSW
11-2020

First Aid Certificate
Expires 16/07/2025

Expires 14/02/2029

Working With Children's Check
WWC Number - WWC2819811E

Skills

  • Team Leadership
  • Training and Mentoring
  • Computer Skills (Microsoft 365)
  • Positive Attitude
  • Relationship Building
  • Resilience
  • Effective Communication
  • Creativity

Timeline

Assistant Store Manager

ALDI
12.2023 - Current

Duty Store Manager

ALDI
11.2022 - 11.2024

Store Assistant

ALDI
12.2021 - 10.2022

Restaurant and General Store

Cawongla Store and Gallery
05.2016 - 11.2021

High School Diploma -

Kyogle High School

First Aid Certificate

Expires 14/02/2029

Working With Children's Check

Similar Profiles

CREATE PROFILE
Lilly Miles