Jenny Poon
Craigieburn,VIC
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with an understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress & Kiosk Attendant
The Boathouse
Moonee Ponds, VIC
06.2015 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Maintained regular and consistent attendance and punctuality.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Controlled line and crowd with quick, efficient service.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new employees in groups and in one-on-one scenarios.
- Prepared and served juices and blended drinks.
- Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
- Took customer orders and accurately processed in system.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Coffee Shop - Retail Supervisor
Spotless Services Limited
Melbourne, VIC
03.2008 - 06.2013
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Trained and oriented associates to maximize team performance.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept aclose eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities, and general knowledge.
Education
Certificate IV - Business Administration
Asia Pacific Training Institute
Melbourne, VIC12.2012
Certificate III - Business
Asia Pacific Training Institute
Melbourne, VIC05.2012
Certificate IV - Applied Language
RMIT University
Melbourne, VIC12.2007
Certificate III - Clothing Production
RMIT University
Melbourne, VIC12.2006
High School Diploma -
Karingal Park Secondary College
Frankston, VIC12.2004
Skills
- Team Player
- Relationship Building
- Cool Under Pressure
- High Energy and Stamina
- Order Accuracy and Delivery
- Customer Service and Rapport
- Warm and Friendly
- Food and Beverage Service
- Cleaning and Sanitizing
- Food Safety Standards
- Verbal and Written Communication
- Staff Training
- Age Verification
- Covid Symptom Screening
- Table Monitoring and Turnover
- Tableside Service
- To-Go Order Preparation
- Reliable and Responsible
Certification
- Responsible Service of Alcohol License - since 2015
- Responsible Gambling Services License - Since 2015
- Basic Food Handling License - Since 2020
Timeline
Waitress & Kiosk Attendant
The Boathouse
06.2015 - Current
Coffee Shop - Retail Supervisor
Spotless Services Limited
03.2008 - 06.2013
Certificate IV - Business Administration
Asia Pacific Training Institute
Certificate III - Business
Asia Pacific Training Institute
Certificate IV - Applied Language
RMIT University
Certificate III - Clothing Production
RMIT University
High School Diploma -
Karingal Park Secondary College