Faafetai Euta
Redbank
Summary
Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. Brings foundational understanding of customer service and operational tasks. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Production Worker
Nomad Bread
06.2024 - 11.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Hospitality Worker
Elcaminorestaurant
01.2024 - 05.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Dental Receptionist
Dental Clinic
03.2023 - 12.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
High School Diploma -
Woodcrest State College
Springfield, QLD09-2021
Skills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Machine operation
- Safety management
- Quality inspections
- Quality inspection
- Customer focus
- Team collaboration
- Teamwork and communication
- Good communication
- Strong work ethic
Timeline
Production Worker
Nomad Bread
06.2024 - 11.2024
Hospitality Worker
Elcaminorestaurant
01.2024 - 05.2024
Dental Receptionist
Dental Clinic
03.2023 - 12.2023
High School Diploma -
Woodcrest State College
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