Faai Fraser
Seven Hills,NSW
Summary
Flexible hard worker ready to learn and contribute to team success. Reliable Support Worker offering 3-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chaplaincy | Support Coordinator
Number 8 Prison Project
Fairfield, New South Wales
10.2023 - Current
- At Number Eight Prison Project (N8PP), we are dedicated to fostering transformative change for Pasifika individuals through initiatives and programs designed by and for our community. At the core of everything we do is a deep passion for creating meaningful impact and addressing the trauma of incarceration. Our firsthand experiences drive us to continually strive for positive change in the community and beyond.Served as a liaison between families, caregivers and internal, external service providers.
- Developed and maintained relationships with external service providers.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Organized weekly religious services within the prison.
- Conducted one-on-one meetings with inmates to discuss personal issues and provide emotional support.
- Facilitated small group discussions on various topics related to faith and spirituality.
- Supervised volunteers assisting with religious programming inside the facility.
- Provided counseling services to inmates and their families.
Church Youth Leader
Home4thesouls Ministries
TOONGABBIE
01.2020 - Current
- Facilitated discussion groups with teenage members on various topics related to faith and life.
- Planned and organized weekly activities for youth group members.
- Developed educational materials, such as Bible study guides, for use by the church's youth ministry.
- Coached and mentored youth in developing leadership skills.
- Created a safe environment for youth to express their opinions and beliefs.
- Collaborated with parents and guardians of teens in order to ensure their safety while attending church functions.
- Built relationships with local schools, organizations, churches and community partners in order to create opportunities for service learning projects.
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
Administrator & Secretary
HOME4THESOULS MINISTRIES NON FOR PROFIT
TOONGABBIE
01.2020 - Current
- General administrative duties such as: Agendas, meeting minutes, correspondence, weekly newsletter, attend to mail and correspondence, photocopying, filing, reception duties both in person and answering telephones, appointment bookings Special Events - assist Corps Officer/s in planning and coordination of events e.g
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Coordinated meetings, conferences, travel arrangements.
- Oversight of the hiring of the Church facilities ensuring all insurance policies, hire agreements etc are in order
- Arrange for maintenance and cleaning of Church facilities where necessary
- Provided general administrative support to staff members.
- Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
- Worked with children's program leaders to meet administrative needs such as communicating with parents and processing security forms for minors.
- Created invoices for donations received by the church.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Account Representative
CREDIT CORP FINANCIAL SERVICES | St George Banking
Parramatta , New South Wales
07.2023 - 03.2024
- Is an innovative lender and a part of Credit Corp Group
- We're a growing and expanding company with international lending reach through our diverse range of customer first products such as Wallet Wizard, CarStart, ClearCash, Wizpay and Wizit
- We're all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customer's lifestyle and needs, and this is where you step in
- Completed day-to-day duties accurately and efficiently.
- Maintained a professional attitude while providing excellent customer service.
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Collaborated with other departments in order to resolve any outstanding customer issues.
Call Center Agent
ICURE SAMSUNG
GRANVILLE
04.2018 - 05.2019
- We are one of the largest and longest serving authorized repair centers for Samsung
- Being one of the highest performing centers, we achieve maximum results on KPI and lead in the key sectors of repair quality, speed and service.
- Developed strong relationships with customers through effective communication skills.
- Assessed customer needs in order to provide appropriate solutions for phone repairs.
- Maintained accurate records of all repair work completed.
- Created detailed reports outlining the nature of each repair job performed.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Front
SUBWAY
BROWNS PLAINS QLD
06.2013 - 07.2014
- Today, the Subway brand is the world's largest submarine sandwich chain with more than 44,000 locations around the world
- We've become the leading choice for people seeking quick, nutritious meals that the whole family can enjoy.
Education
FOREST LAKE STATE HIGH SCHOOL
Forest Lake Qld01.2015
Skills
- Hard working
- Determined to achieve set goals Enjoy challenging myself to grow with the business
- Life Skills Development
- Emotional Support
- Skill Development
- Behavior Modeling
- Youth supervision
Certification
- DIPLOMA Counseling
- DIPLOMA Community Services
- First Aid Certificate 2024
- CPR Certificate
- Certificate II Information, Digital Media and Tech (ICA20111)
- Certificate II Active Volunteering (CHC20212)
- Certificate I Business (BSB10107)
- CURRENTLY CERT III Financial services
- Certificate Mental Health Studies- Understanding Behaviour, Burn outs and Depression
- Certificate Religious and Theology studies
Resume
2024
Timeline
Chaplaincy | Support Coordinator
Number 8 Prison Project
10.2023 - Current
Account Representative
CREDIT CORP FINANCIAL SERVICES | St George Banking
07.2023 - 03.2024
Church Youth Leader
Home4thesouls Ministries
01.2020 - Current
Administrator & Secretary
HOME4THESOULS MINISTRIES NON FOR PROFIT
01.2020 - Current
Call Center Agent
ICURE SAMSUNG
04.2018 - 05.2019
Front
SUBWAY
06.2013 - 07.2014
FOREST LAKE STATE HIGH SCHOOL
- DIPLOMA Counseling
- DIPLOMA Community Services
- First Aid Certificate 2024
- CPR Certificate
- Certificate II Information, Digital Media and Tech (ICA20111)
- Certificate II Active Volunteering (CHC20212)
- Certificate I Business (BSB10107)
- CURRENTLY CERT III Financial services
- Certificate Mental Health Studies- Understanding Behaviour, Burn outs and Depression
- Certificate Religious and Theology studies
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