Faataualofa Atonio
Pakenham,VIC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Resourceful Educator experienced in developing and cultivating learning environments for students to build confidence and enhance knowledge. Driven to ensure students meet educational goals within timeframe allotted. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Support Worker
Unique Support Services
Cranbourne, VIC
08.2023 - Current
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Supported clients to access education, training or employment opportunities.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Provided emotional and practical support to vulnerable adults.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
Room Leader/Educator
123 Kids Early Learning Centre
Hampton Park, VIC
09.2017 - 07.2023
- Provided guidance and support to team members on operational issues.
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
- Developed and implemented strategies to improve team performance and productivity.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Organized activities and resources to promote student engagement in learning.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
Education
Training And Assessment Certificate -
Training
Victoria07-2019
Diploma of Children Services ( Early Childhood Education And Care) -
Training
Victoria02-2015
Certificate 3 in Children Services -
Training
Victoria03-2014
High School Diploma -
Tangaroa College
New Zealand11-2005
Skills
- Process Improvement
- Continuous improvements
- Motivating Teams
- Self Motivation
- Adaptability and Flexibility
- Effective Communication
- Written Communication
- Active Listening
- Relationship Building
- Teamwork and Collaboration
- Excellent Communication
- Multitasking
- Reliability
- Emotional Support
References
References available upon request.
Timeline
Support Worker
Unique Support Services
08.2023 - Current
Room Leader/Educator
123 Kids Early Learning Centre
09.2017 - 07.2023
Training And Assessment Certificate -
Training
Diploma of Children Services ( Early Childhood Education And Care) -
Training
Certificate 3 in Children Services -
Training
High School Diploma -
Tangaroa College
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