FA'AU'UINA ORDIAN ULU-KINI
Brisbane,Australia
Summary
I am a dedicated, adaptable, and results-driven professional with a diverse skill set and a proven ability to excel in both hands-on and leadership roles. With experience spanning warehouse operations, IT administration, FIFO mining/relining, and community leadership, I bring a strong work ethic, an eagerness to learn, and a calm, confident approach to any challenge. My reliability, people skills, and commitment to excellence make me a standout candidate for any employer seeking a team player who goes above and beyond.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trade Assistant
NBN Contractor
08.2024 - Current
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Confirmed task completion through peer communication, adhering to strict deadlines.
- Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
- Increased customer satisfaction by assisting in delivering projects on time and under budget.
- Assisted in plumbing tasks, ensuring water systems were installed correctly and efficiently.
- Improved work site safety, identifying potential hazards and implementing preventative measures.
Voice Picker
GPC AISA
10.2024 - 12.2024
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
Customer Service Representative
Vodafone New Zealand
03.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
IT / Admin
Hopes Kitchen / Salon & Barber
01.2022 - 01.2022
- Managed all IT-related systems including Wi-Fi networks and customer data
- Assisted with digital tools and voucher issuance
- Cash handling and front desk support in a fast-paced business
- Delivered excellent customer service with a focus on professionalism and friendliness
- Supported business owners with administrative tasks and tech needs
FIFO Relining Technician
Various Mine Sites
01.2021 - 01.2022
- Worked in high-risk environments relining mills and processing equipment
- Adhered strictly to safety protocols and PPE requirements
- Operated power tools and heavy-duty equipment with precision
- Completed long shifts in remote locations, demonstrating mental and physical resilience
- Collaborated in tight-knit crews to meet strict deadlines
- Built a reputation as a reliable, hardworking team member who could be trusted to get the job done safely and efficiently
Warehouse Packer / Stocktaking
The Warehouse
01.2020 - 01.2021
- Handled logistics and inventory with accuracy and attention to detail
- Maintained clean, organised, and efficient stock areas
- Selected, packed, and prepared shipments to meet tight schedules
- Ensured products were presented and stored to the highest standards
- Took initiative in spotting safety issues and reporting them immediately
Education
Certificate I - IT Network Security
University of The South Pacific
Alafua,Apia07.2022
NCEA - English Language
Kelston College
Auckland, New Zealand 10.2021
Skills
- Strong leadership, communication, and mentoring abilities
- Fluent in English and Gagana Samoa – excellent written and verbal skills
- Technical proficiency in Microsoft Office and IT systems
- Experience in heavy-duty labour, FIFO, and high-risk environments
- Deep cultural awareness and inclusive team player
- Highly dependable, fast learner, and calm under pressure
- Skilled in logistics, customer service, and time-sensitive operations
Certification
- Full Australian Driver’s License
- Yellow Card – Disability Worker Screening
- Blue Card – Working With Children
- RSA – Responsible Service of Alcohol
- RSG – Responsible Service of Gambling
- CISCO Program – University of the South Pacific, Samoa
- Year 13 Graduation Certificate – LDS Pesega College
- 1st in Year 13 Computing
- 1st in Year 12 English & Technology
- Certificate II in Security Operations, Stark institute
- Completed NCEA LEVEL 1 and 2 in Kelston boys High School, Auckland, New Zealand
Timeline
Voice Picker
GPC AISA
10.2024 - 12.2024
Trade Assistant
NBN Contractor
08.2024 - Current
IT / Admin
Hopes Kitchen / Salon & Barber
01.2022 - 01.2022
Customer Service Representative
Vodafone New Zealand
03.2021 - 01.2022
FIFO Relining Technician
Various Mine Sites
01.2021 - 01.2022
Warehouse Packer / Stocktaking
The Warehouse
01.2020 - 01.2021
Certificate I - IT Network Security
University of The South Pacific
NCEA - English Language
Kelston College
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