Fabian Arias
Hurstbridge,VIC
Summary
Highly skilled and experienced professional with a strong background in training and operations within immigration and corrections. Proven ability to train new staff and re-certify existing personnel in both immigration and correctional settings. Experienced officer with a decade of success in client engagement and service excellence across all Australian states. Passionate about delivering exceptional training experiences that drive tangible results. Skilled in streamlining organizational processes and building strong relationships with decision-makers and managers. Diligent and motivated individual with expertise in developing and implementing comprehensive training programs. Empowers individuals and inspires teams to reach their full potential. Committed to exceeding expectations by delivering tailored training solutions for diverse professionals nationwide. Adept at responding to emergencies and providing response team capabilities in detention centers and on national and international flights. Capable of managing hostile situations with composure and clear directives, achieving welfare and security goals.
Overview
19
19
years of professional experience
Work History
National training officer/ Detention-Correctional Officer/ First Response Negotiator/ Emergency Response Team
Serco AP
Melbourne, Victoria
01.2012 - Current
- Conducting comprehensive training programs for newly hired personnel in the fields of Immigration and Corrections, spanning multiple states.
- Ensuring the ongoing recertification of existing staff members within the Immigration and Correction network.
- Developing and implementing innovative student subjects tailored to address the evolving requirements of the environment.
- Establishing and fostering professional relationships with staff members and actively engaging in cross-party collaboration with government stakeholders.
- Providing highly proficient response team capabilities at detention centers, including during national and international flights.
- Demonstrating adeptness in managing potentially challenging situations with composure and assertiveness, effectively accomplishing welfare and security objectives.
- Producing detailed intelligence reports pertaining to detainees and center security to support informed decision-making.
- Skillfully interpreting the unique needs of detainees to achieve mutually advantageous outcomes.
- Holding a Certificate 2 in aviation training, with experience in operating within category 1, 2, 3, and 4 risk rated countries.
- Possessing tactical expertise as a member of the Emergency Response Team in prominent locations such as Melbourne, Sydney, Darwin, and Christmas Island.
- Serving as a Detention Service Officer in various locations, including Melbourne, Darwin, Sydney,and Christmas Island.
Trade Development manager
Kuehne & Nagel
01.2010 - 01.2012
- Implementing competitive strategies to effectively retain and foster a diverse clientele portfolio.
- Utilising a comprehensive understanding of client needs to proactively devise targeted and customised solutions that address their specific requirements.
- Acquiring an in-depth comprehension of the product database, encompassing its extensive range of applications, nuanced features, and tangible benefits to effectively leverage its potential.
- Demonstrating exceptional proficiency in interpreting customer demands, actively contributing to concept formulation and design discussions.
- Specialising in liquor and spirit import and export.
- Specialising in the intricacies of hotel logistics to ensure seamless operations from manufacturer to end user
- Strategically targeting and cultivating national accounts to drive business growth and maximise market reach.
- Building and maintaining enduring relationships with influential decision-makers, forging strong connections crucial for sustained success.
Business Development Manager
Macquarie Collection Group
01.2007 - 01.2010
- Conduct meet and greet sessions with current and prospective clients in the mercantile servicing sales environment.
- Prepare and submit regular quotations to clients ensuring accuracy and timeliness.
- Provide solutions and advice on contract and credit applications to both existing and potential new clients offering expertise in credit management.
- Monitor sales performance, customer resignations, and public relations activities to assess progress and identify areas for improvement.
- Engage in networking activities to build relationships and foster connections within the industry.
- Provide fortnightly progress reports and end-of-month results to senior management, keeping them informed of sales achievements and outcomes
- Conduct quarterly evaluations to assess progress and implement new ideas to drive sales growth
- Supervise staff and monitor their Key Performance Indicators (KPIs) ensure targets are met.
- Guide new clients through the sales process and assist in setting up procedures for seamless onboarding
- Monitoring client turn around and implementing procedures to maximise profit
- Organising leads for outbound calling by appointment setters
- Maintenance of client and prospect database
- Staff training on all new programs and procedures
- Organising staff functions and team building activities.
Business Development Manager/Accounts Manager
GE Finance
01.2004 - 01.2005
- Accurately recording data from inbound calls and written application forms.
- Maintaining the call database and ensuring its integrity.
Adhering to call times and Key Performance Indicators (KPIs). - Providing training to new employees in the accounts department.
- Tracking and managing all declined accounts.
- Actively participating in additional training sessions and meetings regarding future procedures.
- Creating and submitting regular quotations.
- Monitoring staff productivity levels.
- Organising schedules for subcontractors and employees.
- Generating weekly reports.
- Handling accounts-related tasks, such as staff payment, billing, and overdue accounts.
- Contributing to product development initiatives.
- Engaging in continuous learning to enhance professional skills and knowledge.
Education
Diploma of Vocational Education And Training
Australian Institute of Technology
Diploma of Training Design And Development -
One World Learning
05.2021
First Response Negotiator -
Assett College
2012
Emergency Response Team -
Serco Asia Pacific
2012
Staff Support - undefined
2012
Certificate in Hospitality Operations -
Sea World Resort
1999
Skills
- National accredited trainer in both Immigration and Corrections
- Background Investigations
- First Aid and CPR Certified
- Interviewing and Prescreening
- Weapons
- Hostage Negotiations
- Facility Operations
- Progress Evaluation
- Conflict Resolution Skills
- Inmate Escorting
- Ethical Standards of Conduct
- Emergency Situations
Timeline
National training officer/ Detention-Correctional Officer/ First Response Negotiator/ Emergency Response Team
Serco AP
01.2012 - Current
Trade Development manager
Kuehne & Nagel
01.2010 - 01.2012
Business Development Manager
Macquarie Collection Group
01.2007 - 01.2010
Business Development Manager/Accounts Manager
GE Finance
01.2004 - 01.2005
Diploma of Vocational Education And Training
Australian Institute of Technology
Diploma of Training Design And Development -
One World Learning
First Response Negotiator -
Assett College
Emergency Response Team -
Serco Asia Pacific
Staff Support - undefined
Certificate in Hospitality Operations -
Sea World Resort
Similar Profiles
Briana EndicottBriana Endicott
Medical Transportation Driver at AP TransportationMedical Transportation Driver at AP Transportation
Celeste MedinaCeleste Medina
Receptionist at AP Barber StudioReceptionist at AP Barber Studio
NISHANTH RASPUTHNISHANTH RASPUTH
Architect at AP URBANArchitect at AP URBAN