Summary
Overview
Work History
Education
Skills
Aspirations
Projects
Timeline
Generic

Fabiana Fernandes

Darwin,Australia

Summary

Dynamic and results-driven, I bring a potent blend of a Business Degree and Project Management Diploma, complemented by my current role in Marketing. With a proven track record of creative problem-solving and innovative thinking, my professional journey has honed my expertise in organisational and time management, underscored by effective collaboration with both internal and external stakeholders. I excel particularly in Business and Systems Analysis, as well as Project Management, aiming to achieve impactful outcomes and contribute to strategic initiatives.

Overview

13
13
years of professional experience

Work History

Marketing & Promotions Coordinator

Mindil Beach Casino Resort
01.2024 - Current
  • Collaborate with Gaming and Hospitality departments to plan and execute campaigns.
  • Develop and implement advertising tactics to increase brand awareness.
  • Monitor market trends and adjust marketing plans accordingly.
  • Conduct market analysis with the Marketing Team to identify gaps and capitalize on opportunities.
  • Coordinate day-to-day promotional activities and logistics for multiple events, ensuring smooth operations.
  • Write engaging and creative press releases for promotions.
  • Create and implement external and internal communication strategies for key company initiatives.
  • Analyse event data and adjust strategies to improve overall success.
  • Manage partnerships with external vendors to optimize resources and maximize budget efficiency.
  • Develop campaigns and designs, and track their results.
  • Ensure consistency across all ads and marketing materials on multiple platforms.

SLOTS ATTENDANT (casual)

Mindil Beach Casino Resort
11.2023 - Current
  • Ensure guests are comfortable and enjoying their gaming experience.
  • Maintain the smooth operation of the gaming area, including machine upkeep and addressing guest queries.
  • Handle cash transactions accurately, ensuring proper documentation for financial records.
  • Respond to customer requests efficiently with knowledgeable assistance.
  • Maintain a clean and safe environment through regular inspections and cleaning tasks.
  • Foster a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Execute daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Resolve customer complaints promptly, demonstrating professionalism and empathy.
  • Develop and maintain strong relationships with customers to enhance loyalty, trust, and satisfaction.

LUCKY NORTH REPRESENTATIVE (casual)

Mindil Beach Casino Resort
11.2022 - Current
  • Manage the Membership Program, ensuring smooth operations and member satisfaction.
  • Greet and direct guests promptly and professionally.
  • Receive and direct phone calls efficiently.
  • Execute promotions and manage prize distribution.
  • Develop and maintain positive customer relations, coordinating with team members to handle requests and questions effectively.
  • Research resources to assist members, identify representation needs, and troubleshoot to provide optimal support.
  • Learn and adhere to all organizational policies and procedures to maintain a safe and professional working environment.
  • Communicate with clients and customers to gather, provide, and share updated information on products and services.

WAITRESS

Pee Wee's at the Point
06.2022 - 11.2022
  • Greet, seat, and escort guests with hospitality.
  • Upsell additional menu items as appropriate.
  • Take food and beverage orders using order slips and software.
  • Foster a cooperative atmosphere among staff through clear communication and collaboration.
  • Maintain a clean and inviting dining environment to ensure a positive guest experience.
  • Collaborate with team members to deliver efficient service, especially during peak hours.
  • Ensure customer satisfaction with timely table check-ins to assess needs.
  • Demonstrate adaptability by quickly learning new menu items and making knowledgeable recommendations to guests.

STUDENT

08.2017 - 02.2020
  • Perth WA (General English) Darwin NT (Project Management)

WAITRESS

The Precinct
08.2019 - 01.2020
  • Greeting, seating, and escorting guests
  • Upselling additional menu products to guests when appropriate
  • Checking IDs to prevent minors from ordering alcoholic beverages
  • Taking food and beverage orders using order slips.

BAR ATTENDANT

Optus Stadium
08.2018 - 02.2019
  • Prepares, serves and sells mixed drinks, bottled, canned and other alcoholic and non-alcoholic beverages
  • Checking IDs to prevent minors from ordering alcoholic beverages
  • Cleans and maintains bar service area.

SYSTEM ANALYST

Frigg Florestal SA
01.2015 - 01.2016
  • Follow-up of long-term demands (consultancies to the areas) to use resources of the Systems
  • Follow-up of Projects involving new implementations of Management Systems
  • Support to internal customers, in Forest Management Systems
  • Assistance in the correction of operational errors, intervention with the Software Factories for errors of the Systems
  • Extraction of managerial reports
  • Support to the management and processes in the decision making that involves System
  • IT governance - contract management related to the area of Technology, process drawings, service mapping and implementation of call system
  • Training of Management Systems

SUPPORT COORDINATION

Compnet
01.2014 - 01.2015
  • Management of the routines of the Support team, adding ten employees allocated in three different States in Brazil (MS, AC, MA)
  • Call monitoring, as well as routine statistical and qualitative staff reports
  • Occurrence attendance generated by external clients (resolution of low / medium complexity problems and orientation of general questions of access to courses or referral to other sectors, according to the need)
  • Participation in the implementation process of the Georeferencing System in the State of Acre.

SUPPORT ANALYST

BT Call Center
01.2014 - 01.2015
  • Monitoring the calls of the Access Team
  • Support to the Assistants who perform the attendance calls to access control in the observation of information security as well as processes and improvement of them
  • Agreement between the areas for compliance with SLAs
  • Support coordination in Team management.

SERVICE DESK ANALYST

Portal Educacao
01.2013 - 01.2014
  • Attendance of Occurrences generated by external clients (resolution of media / complex media problems and general double guidelines for access to courses or referral of other sectors, according to a need)
  • Attendance of calls generated by internal clients, for example, releasing / blocking of accesses - networks and systems, computing (resolution of those relevant to the sector and responsible sector level)
  • Network Administration Support - access controls, traffic internet monitoring, backups, blocking / accessing firewalls
  • Monitoring of Service Desk indexes.

SYSTEMS AND DEPLOYMENT CONSULTANT

MV Systems
01.2012 - 01.2013
  • Project Management
  • Accompaniments of long-term demands (consultancies to the areas) to use ERP System resources
  • Support to the management and processes in the decision making that involves System
  • Understand customer requirements and business objectives
  • Provide strategic advice on using technology to achieve goals
  • Manage IT initiatives and collaborate with in-house technical staff
  • Provide training and monitor the testing period before system deployment

Education

Project Management Diploma -

02.2020

Business Degree -

02.2013

Skills

  • Organisational Skills
  • Ability to manage multiple priorities simultaneously and comfortable with high volume workload
  • Flexible and willing to learn
  • Time management skills
  • Resourceful, innovative and creative problem solver
  • Able to size up issues easily and recommend/establish priorities
  • High level attention to detail and confidentiality
  • Entrepreneurial Achievement: Notably, I spearheaded the launch of FAMOSA FOOD, actively contributing to every facet of the business—from creative initiatives to navigating bureaucratic intricacies This hands-on experience has not only sharpened my management skills but has also developed a keen acumen for marketing
  • Customer-Centric Approach: Demonstrating an unwavering commitment to high-quality customer service, I ensure seamless communication and collaboration among diverse teams This dedication has been instrumental in fostering strong relationships with both internal and external partners
  • Technical Proficiency: Adept at utilizing Project Management tools and executing Process Mapping, I thrive in dynamic environments that demand adaptability and strategic thinking
  • Passionate Professional: My passion lies in the intricacies of Business, Projects, and Processes This fervour propels me towards a continuous pursuit of professional development, staying at the forefront of emerging trends and technologies
  • Website Maintenance
  • Market understanding
  • Marketing Communications
  • Developing promotional concepts
  • Advertising Campaigns
  • Promotional planning
  • Coordinating events
  • Team Collaboration

Aspirations

I am currently seeking a permanent position within my current role, leveraging my extensive experience and enthusiasm for collaborating closely with colleagues to achieve our shared goals. As I pursue a permanent position as a Marketing Coordinator, I am eager to keep applying my skills and contributing effectively to our marketing initiatives.

Projects

FAMOSA FOOD, 04/2023, present, Launching Famosa Food – Pioneering Brazilian Sausage Manufacturing in the Northern Territory, Local Manufacturing Excellence: Famosa Food proudly stands as the premier local manufacturer of Brazilian Sausage, crafted right here in the Top End. Our sausages are created using an authentic Brazilian recipe, ensuring a unique and flavorful experience for our customers., Business Launch in Darwin: The successful launch of Famosa Food in Darwin marks a significant milestone. We are now positioned to provide the community with the best Brazilian sausage, adding a touch of international culinary delight to the Northern Territory., Company Name and Label Conception: I played a pivotal role in conceptualizing the company name and designing the distinctive label that represents the quality and authenticity of our Brazilian sausages., General Documentation and Operations: As part of my responsibilities, I oversaw the development of general documentation, ensuring smooth daily operations. This included tasks such as invoice generation, contributing to the efficient functioning of our business., Social Media Management: Leveraging the power of digital presence, I actively managed our social media platforms. This involved strategic planning, content creation, and engagement strategies to build brand awareness and connect with our target audience., Famosa Food is poised to become a household name, not only in Darwin but beyond. Our commitment to quality, authenticity, and community engagement positions us for continued success and growth in the local market.

Timeline

Marketing & Promotions Coordinator

Mindil Beach Casino Resort
01.2024 - Current

SLOTS ATTENDANT (casual)

Mindil Beach Casino Resort
11.2023 - Current

LUCKY NORTH REPRESENTATIVE (casual)

Mindil Beach Casino Resort
11.2022 - Current

WAITRESS

Pee Wee's at the Point
06.2022 - 11.2022

WAITRESS

The Precinct
08.2019 - 01.2020

BAR ATTENDANT

Optus Stadium
08.2018 - 02.2019

STUDENT

08.2017 - 02.2020

SYSTEM ANALYST

Frigg Florestal SA
01.2015 - 01.2016

SUPPORT COORDINATION

Compnet
01.2014 - 01.2015

SUPPORT ANALYST

BT Call Center
01.2014 - 01.2015

SERVICE DESK ANALYST

Portal Educacao
01.2013 - 01.2014

SYSTEMS AND DEPLOYMENT CONSULTANT

MV Systems
01.2012 - 01.2013

Project Management Diploma -

Business Degree -

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Fabiana Fernandes