Fabianne Taylor
Ballarat,VIC
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
17
17
years of professional experience
Work History
Optical Assistant
Specsavers Wendouree
Wendouree, VIC
01.2016 - Current
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Pharmacy Assistant
Chemist Warehouse Alfredton
Alfredton, Vic
03.2012 - 01.2016
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported operations with filing, copying and faxing.
- Updated computer system with current customer, payment and inventory information.
- Operated cash register and other front counter tasks to facilitate daily operations.
Remediation Analyst
People Bank
Melbourne, VIC
02.2011 - 03.2012
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Mapped current business and operational processes and recommended areas for improvement.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
High Level Escalation Consultant
DFP Recruitment
Ballarat, VIC
03.2008 - 03.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Helpdesk Consultant
IBM
Ballarat, VIC
12.2007 - 03.2008
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Receptionist
DFP Recruitment
Melbourne, VIC
09.2007 - 12.2007
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered central telephone system and directed calls accordingly
Data Remediation Analyst
DFP Recruitment
Ballarat, VIC
02.2007 - 09.2007
- Optimized system and platform performance capabilities in most efficient, practical way possible.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
2nd Assistant Front End Manager
Ryan's IGA
Ballarat, VIC
01.2006 - 02.2007
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Hospitality Worker
Chicken & Seafood King
06.2005 - 01.2006
- Answered customer questions about product availability and shipment times.
- Described product highlights and benefits to help guide purchasing decisions.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Damascus College
Ballarat12.2005
Skills
- Client Needs Assessment
- Visual Field Tests
- Equipment Disinfection
- Proper Waste Disposal
- Glasses Fitting
- Quality Checks
- Self-Driven and Motivated
- Critical Thinking
- Customer Experience
- Preliminary Exams
- Office Cleaning
- Frame Adjustments
- Customer Inquiries
- Examination Scheduling
- Complex Problem-Solving
- Team Goals
Timeline
Optical Assistant
Specsavers Wendouree
01.2016 - Current
Pharmacy Assistant
Chemist Warehouse Alfredton
03.2012 - 01.2016
Remediation Analyst
People Bank
02.2011 - 03.2012
High Level Escalation Consultant
DFP Recruitment
03.2008 - 03.2011
Helpdesk Consultant
IBM
12.2007 - 03.2008
Receptionist
DFP Recruitment
09.2007 - 12.2007
Data Remediation Analyst
DFP Recruitment
02.2007 - 09.2007
2nd Assistant Front End Manager
Ryan's IGA
01.2006 - 02.2007
Hospitality Worker
Chicken & Seafood King
06.2005 - 01.2006
High School Diploma -
Damascus College
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