Fabiano De Oliveira Rangel

As a Splunk Architect, I played a key role in managing and enhancing the efficiency of log analysis and monitoring systems:

• Strong knowledge and hands-on experience with Splunk IT Service Intelligence (ITSI) platform.
• Experience in developing and implementing Splunk ITSI solutions, including configuration, integration, and customization.
• Experience in designing and implementing monitoring and alerting solutions.
• Strong troubleshooting and problem-solving skills in Splunk ITSI environment.
• Good understanding of IT service management and its relationship with monitoring and event management.
• Strong communication and collaboration skills.

In my capacity as a Project Manager and IT Manager at IT Partner, I have successfully contributed to the seamless execution of Votorantim projects, employing a strategic blend of project management methodologies and technological expertise. My key responsibilities include:

• Management Methodology Implementation;
• Project Management and Reporting;
• Supplier and Financial Management;
• Project Planning, Execution, and Closure;
• Custom Dashboards Development using Splunk
  

Methodologies Used:

• Project Management Methodology: PMP (Project Management Professional)
• IT Service Management: ITIL (Information Technology Infrastructure Library)
• Operating System: Ubuntu

As IT Manager, I spearheaded initiatives to elevate customer satisfaction and ensure the seamless operation of service delivery. Key responsibilities and achievements include:

• KPIs, Monitoring, and Compliance;
• Board Presentations and Analysis;
• Call Centre Team Management;
• CRM Control and Optimization.

Technologies Used:

• Customer Relationship Management (CRM): Microsoft Dynamics
• Operating Systems: Windows 7, XP, 2008 R2 Server, 2003 R2 Server, 2012, Linux
• Database Management: SQL

As the IT Support Manager, I've supported clients such as:

C&A Store,

I led a dynamic team of 22 service positions in the Service Desk, comprised of 2 Follow-up analysts, and five high-level analysts. Our mission was to provide comprehensive technical support for microcomputers and telecommunications equipment to customers across Brazil. Key responsibilities included:

• Team Management;
• Training and Motivational Campaigns;
• Service Quality Improvement.

Mercedes Bank,

As the Team Manager at Mercedes Bank, I oversaw a team providing Level I and II support to users on-site. Key responsibilities included:

• Team Management;
• Reporting for Business Decision-Making.

Fresenius Laboratory,

In a similar role at Fresenius Laboratory, I managed a team providing Level I and II support on-site. Responsibilities included:

• Team Management;
• Strategic Reporting;

Technologies and Methodologies Used:

• Operating Systems: Microsoft Windows 7, XP, 2008 R2 Server, 2003 R2 Server
• Project Management: PMP (Project Management Professional)
• IT Service Management: ITIL (Information Technology Infrastructure Library)
• IT Infrastructure Management: Tivoli
• Systems Centre Configuration Manager: SCCM 2007

Braskem S/A – Salvador BA, Brazil,

As the Project Manager and IT Solutions Architect for a major Windows XP Standard Operating Environment (SOE) rollout project at Braskem S/A, a leading Brazilian petrochemical company, I spearheaded initiatives to enhance efficiency and technological infrastructure. Key responsibilities and achievements include:

• Project Planning and Execution;
• Communication and Reporting;
• Workflow Optimization;
• Training and Process Improvement;
• Technical Expertise;
• Team Management and Collaboration;
• Infrastructure and Technology Implementation;
• Large-Scale Deployment;
• Quality Assurance and Documentation.

Technologies Used:

• Microsoft Windows 2003 Server / Active Directory
• Microsoft Exchange Server 2003
• SCCM 2007
• ISA Server 2006
• Orca MSI Editor
• Microsoft Windows XP (Standard Operating Environment)
• Advanced deployment tools

As the IT Coordinator for Pctec Support, I have undertaken a pivotal role in steering the strategic direction of the IT department, leading a diverse team of 80 professionals distributed across multiple locations in Brazil. My responsibilities encompass:

• Strategic Leadership;
• Team Leadership and Development;
• Project Management;
• Cross-Functional Collaboration;
• National IT Infrastructure Management;
• Budgetary Oversight;
• Performance Metrics and Reporting;
• Change Management;
• Vendor Management.

In my role as an IT Support Specialist, I have demonstrated proficiency in providing comprehensive desktop support for a user base exceeding 300 individuals, coupled with adept network administration and technical expertise across various Windows platforms. Key responsibilities and accomplishments include:

• Desktop Support and Network Administration;
• Installation, Upgrade, and Backup;
• Linux Server Administration;
• MSI Package Creation and User Acceptance Testing;
• Hardware and Peripherals Management;
• SOE Image Deployment and Disaster Recovery;
• ITIL Framework Implementation;
• Customer Support and Technical Reference;
• VMware Installation and Configuration.