Fabienne Feliciano Pérez
Retail Sales Associate
Melbourne
Summary
Friendly, adaptable and proactive, customer-orientated retail professional with over 2 years of experience in reputable stores in Germany. Excellent communication in both English and German (verbal and written). Able to work individually or as part of a team.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
RETAIL SALES ASSOCIATE
Lululemon Athletica
04.2024 - 09.2024
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
NANNY (PART TIME)
PRIVATE FAMILY
1 2024 - 03.2024
- Provide care and support for child/ren
- Manage household duties such as meal preparation, light housekeeping, and laundry
- Organize and implement engaging and age-appropriate activities
- Excellent communication skills to effectively communicate with parents and maintain a positive working relationship
RETAIL SALES ASSOCIATE
PANDORA JEWELRY GMBH
07.2023 - 01.2024
- Assist customers with product queries, selections and purchases
- Provide customer support relating to store policies and addressed customer concerns
- Perform transactions using the POS system to process sales, returns, online orders and gift card activations
- Multitasked in a fast-paced environment to deliver prompt and accurate service
WAITRESS
1LOVE4KUDAMM
02.2023 - 06.2023
- Demonstrated teamwork and communication skills by collaborating with kitchen staff and fellow waitstaff
- Proven ability to handle difficult situations professionally and resolve customer complaints to ensure satisfaction
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
RETAIL SALES ASSOCIATE
PTH GROUP
06.2022 - 01.2023
- Provide customer support with purchases through suggestive marketing and product knowledge
- Ensure that the store is appropriately stocked with merchandise
- Use POS system to process transactions such as sales and returns
Education
HIGHSCHOOL DIPLOMA -
WILMA-RUDOLPH-OBERSCHULE
08.2015 - 05.2022
Skills
Cash handling
Communication
Time management
Teamwork
Customer Service
Reliability and punctuality
Languages
German
English
Spanish
Timeline
RETAIL SALES ASSOCIATE
Lululemon Athletica
04.2024 - 09.2024
RETAIL SALES ASSOCIATE
PANDORA JEWELRY GMBH
07.2023 - 01.2024
WAITRESS
1LOVE4KUDAMM
02.2023 - 06.2023
RETAIL SALES ASSOCIATE
PTH GROUP
06.2022 - 01.2023
HIGHSCHOOL DIPLOMA -
WILMA-RUDOLPH-OBERSCHULE
08.2015 - 05.2022
NANNY (PART TIME)
PRIVATE FAMILY
1 2024 - 03.2024
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