Fabiola Osores
Brisbane,QLD
Summary
Experienced professional with a background in administration, marketing, and hospitality management, providing 5 years of customer service expertise, including 2 in the hospitality business. Skilled in leading and inspiring teams in collaborative environments. Known for being creative in uncertain situations and using strategic thinking to maximize available resources.
Overview
6
6
years of professional experience
Work History
Guest Experience Expert
Walt Disney World Swan and Dolphin
04.2024 - 02.2025
- Provided exceptional guest service, ensuring a welcoming and memorable experience.
- Managed high-pressure situations, including serving as part of the Ride-Out Crew during a hurricane, assisting displaced guests.
- Processed check-ins, check-outs, and room assignments with accuracy and efficiency.
- Addressed guest inquiries and concerns, delivering timely solutions and support.
- Ensured compliance with company policies and safety protocols, maintaining a secure environment for guests and staff.
Retail Associate
M&M Disney Springs
07.2024 - 01.2025
- Provided excellent customer service, greeting guests and assisting with product inquiries to enhance their shopping experience.
- Processed transactions accurately, handling cash, credit/debit cards, and Disney gift cards efficiently.
- Maintained store presentation and inventory, restocking items, organizing displays, and supporting closing procedures to ensure readiness for the next day.
Student Leader/Event Planning
Valencia College
06.2022 - 12.2023
- Planned and executed campus events, from brainstorming and proposal presentation to logistics, vendor coordination, and post-event evaluation.
- Developed marketing materials and digital content for Instagram and student communication channels to maximize event outreach and engagement.
- Assisted with event budgeting and procurement, coordinating purchases for decorations, food, prizes, and other necessary resources.
- Supported campus initiatives, helping maintain bulletin boards, updating informational materials in classrooms, and designing engaging chalkboard displays.
- Conducted campus tours and assisted with student resources, guiding new students and helping manage the on-campus pantry to provide essential supplies.
Attraction Attendant
Universal Studios
09.2022 - 04.2023
- Engaged with visitors from diverse backgrounds, creating an exceptional and immersive experience through themed interactions and attraction information.
- Operated the attraction safely and efficiently, ensuring compliance with all safety procedures and maintaining order.
- Performed opening and closing procedures, adhering to operational guidelines and safety protocols.
Student Service Center Assistant
Toulouse Lautrec
12.2019 - 07.2021
- Served as the primary point of contact for students and parents, providing assistance through multiple communication channels, including face-to-face, WhatsApp, Facebook, TLS Chat, email, and the TLS app, in a fast-paced and high-pressure environment.
- Managed and tracked student requests, claims, and complaints using Salesforce, ensuring timely follow-ups and resolution despite the high-demand setting.
- Coordinated student requests by forwarding them to appropriate departments and ensuring proper follow-up.
- Supported internal teams by making calls on behalf of various departments to address a variety of needs.
- Handled reservation requests for TLS labs, registering, directing, and providing timely responses to ensure smooth operations in a fast-paced environment.
Attraction Attendant/Quick Service Food & Beverage
Walt Disney World
01.2019 - 06.2019
- Monitored guest flow and ensured a safe, enjoyable experience while adhering to safety protocols throughout the attraction.
- Prepared and served food, managed cash handling, and operated computerized registers to ensure smooth and efficient transactions.
- Oversaw the loading and unloading of guests on rides, ensuring their safety and comfort during the process.
- Performed operational tasks such as bussing tables, cleaning kitchen and counter equipment, setting and stocking tables, and managing outdoor carts and restaurant services, including the responsible service of alcoholic beverages.
Education
Associate of Science - Hospitality and Tourism Management
Valencia College
Orlando, USA12.2023
Bachelor of Science - Business Administration And Marketing
Universidad Peruana De Ciencias Aplicadas
12.2020
Skills
- Adaptability
- Budget Management
- Content Management (Canva)
- Event Planning
- Exceptional Communication
- Guest Services Excellence
- Leadership
- Microsoft Office (Word, Excel, PowerPoint)
- Payment Processing - Point-of-Sale (POS) Operations (Lightspeed and Salesforce)
- Reservation Management (Lightspeed and Salesforce)
- Strategic Thinking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Retail Associate
M&M Disney Springs
07.2024 - 01.2025
Guest Experience Expert
Walt Disney World Swan and Dolphin
04.2024 - 02.2025
Attraction Attendant
Universal Studios
09.2022 - 04.2023
Student Leader/Event Planning
Valencia College
06.2022 - 12.2023
Student Service Center Assistant
Toulouse Lautrec
12.2019 - 07.2021
Attraction Attendant/Quick Service Food & Beverage
Walt Disney World
01.2019 - 06.2019
Associate of Science - Hospitality and Tourism Management
Valencia College
Bachelor of Science - Business Administration And Marketing
Universidad Peruana De Ciencias Aplicadas
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