Summary
Overview
Work History
Education
Skills
Timeline
Generic

FABIOLA TUMAINI

Brisbane,Australia

Summary

I am a Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance my business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. I am resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. I am a dedicated professional with background in customer service, administrative assistance, and office management. My communication and interpersonal skills are great, and I have a strong sense of organization and motivation. I have demonstrated capacity for setting priorities and adhering to deadlines. I am a dependable employee with strong computer, time-management, and communication abilities. I am a motivated, meticulous person who wants to use their analytical and problem-solving abilities to achieve their goals. I am looking to join the workforce to gain real-world experience. I have the ability to complete tasks on time in both individual and team settings. I am dependable and reliable, ready to learn and grow with your company.

Overview

8
8
years of professional experience

Work History

Support worker

Home Caring
07.2024 - Current
  • Implemented new training program for staff resulting in
  • Provided emotional and moral support to clients and their families.
  • Developed and implemented behavior plans to support clients.
  • Monitored and evaluated the effectiveness of services provided.
  • Assisted clients in developing social and communication skills.
  • Assisted individuals with daily living activities such as shopping, meal preparation, and leisure activities.
  • Developed and implemented a range of activities to engage youth and encourage positive behavior.
  • Facilitated workshops and trainings for youth workers and other professionals in the field.
  • Developed and implemented programs to support young people to develop their decision-making skills.
  • Assisted young people in accessing appropriate support services.
  • Developed and coordinated mentoring programs for young people.
  • Developed and implemented individual care plans for clients.
  • Developed and maintained accurate records and documentation of client progress.
  • Developed and maintained respectful relationships with clients and their families.
  • Facilitated communication between clients, family members, and other service providers.
  • Increase in customer satisfaction.
  • Collaborated with interdisciplinary team to develop individualized care plans for clients. Utilized active listening skills to de-escalate challenging situations with clients.
  • Assisted in the transition of clients to community-based services, increasing independence.
  • Maintained accurate documentation and records, ensuring compliance with regulatory standards.

Student Ambassador

Queensland University of Technology
02.2023 - Current
  • Organized and led numerous campus events to promote university programs and services, resulting in an increase in student engagement.
  • Delivered informative presentations to prospective students and families, showcasing the university's strengths and academic offerings.
  • Collaborated with faculty to develop interactive workshops that enhanced student learning experiences and increased retention rates.
  • Built strong relationships with students, staff, and community members to foster a positive and inclusive campus environment.
  • Utilized social media platforms to create engaging content and boost university's online presence, leading to a growth in followers.
  • Assisted in the development of student ambassador recruitment strategies.
  • Public speaking
  • Delivered information about my student life at the university
  • Developed and implemented student ambassador incentive programs.
  • Developed and maintained strong relationships with faculty, staff, and students.
  • Collaborated with faculty, staff, and students to create a comprehensive student ambassador program.
  • Visited several high schools and primary schools to present my student life and career pathways
  • Led educational seminars for student ambassadors.
  • Developed and implemented student ambassador performance improvement plans.
  • Led QUT open day presentation
  • Assist senior students with career pathway choices

Office Administration assistant

Queensland University of Technology
02.2024 - Current
  • Developed and maintained positive working relationships with staff, vendors, and clients.
  • Created presentations, spreadsheets, and documents using Microsoft Office Suite.
  • Answered incoming calls and emails, and directed inquiries to the appropriate personnel.
  • Assisted with the preparation of marketing materials.
  • Assisted with the development and implementation of new projects.
  • Assisted with the preparation of reports and presentations.
  • Developed and implemented policies and procedures for office operations.
  • Managed high school and primary school programs
  • Assisted in managing departmental budgets, successfully identifying cost-saving initiatives that reduced expenses annually.
  • Assisted in creating programs to enhance students success rate in university or after school programs.
  • Performed data entry and maintained databases.

childcare educator

Expect a star Agency
01.2023
  • Facilitated engaging learning activities for a group of children, enhancing their social and cognitive skills and achieving a improvement in development assessments.
  • Implemented individualized learning plans for children, resulting in a increase in creative expression and confidence levels.
  • Collaborated with parents and caregivers, providing regular progress reports that led to a increase in family involvement in educational activities.
  • Designed and executed fun, educational programs that supported emotional and social development, leading to a decrease in behavioral issues.
  • Managed classroom environment for] children, creating a safe and nurturing atmosphere, which enhanced overall child wellbeing and satisfaction ratings.
  • Maintained daily records of individual children's activities, behaviors, meals and naps.
  • Developed and implemented student retention initiatives.
  • Evaluated student performance and provided feedback to help them improve.
  • Added digital pianos and other modern technology innovations to music lessons to provide a unique blend of learning.
  • Facilitated small group activities to encourage collaboration and teamwork.
  • Advanced positive interpersonal relationships with coworkers and students.

Patient Care Assistant (PCA)

Greenslopes Private Hospital
08.2022
  • Assisted with patient rehabilitation and exercises.
  • Documented patient care observations, treatments, and outcomes.
  • Provided patient care in accordance with the individualized care plan.
  • Assisted with medical procedures and tests.
  • Answered patient questions and provided information.
  • Provided patient education on proper wound care and nutrition.
  • Maintain a duty of care, and safe work environment for patients and colleagues alike, including self-care, and advocating patients’ rights
  • Checking temperature, pulse and weight of patients while observing and keeping track of their health
  • Assisting with clinical duties
  • Assisting with self and personal care including with feedings and hygiene such as showering and bathing, dressing and bedmaking
  • Working under direction and supervision of a registered / enrolled nurse
  • Mobility support, self and personal support
  • Assisting patients with feeding
  • Running errands for nurses
  • Collecting medications for patients
  • Provided compassionate patient care services to patients of all ages in a fast-paced hospital setting.
  • Provided assistance with wound care.
  • Assisted with patient admissions, transfers, and discharges.
  • Monitored vital signs, such as temperature, pulse, and blood pressure.

Support Worker

Right At Home
03.2022
  • Meal preparation
  • Meal and medication prompting
  • Providing companionship and emotional support
  • Providing transportation to community access and appointments
  • Assistance with domestic duties
  • Personal and selfcare assistance
  • Helping clients learn new skills
  • Doing grocery shopping
  • Working with therapist and doctors to ensure support

Nursing Assistant

Bolton Clark Talbarra
11.2021
  • Work under direction/supervision of a Registered/Clinical Nurse
  • Coordinate and collaborated with a multidisciplinary Allied Health team (Doctors, Social workers, psychologists', physiotherapists and dieticians) to work towards holistic patient outcomes in line with industry best practice
  • Reviewed client records and current care to determine priorities and potential areas of risk
  • Interpret, administer, contribute to, and document care plans
  • Attend to patients' hygiene and comfort by assisting with bathing, showering, dressing and bed-making
  • Monitor and report changes in patients’ conditions
  • Maintaining vital signs
  • Maintain a duty of care, and safe work environment for patients and colleagues alike, including self-care, and advocating patients’ rights
  • Assisting in emergency situations
  • Demonstrated knowledge of and implications for the NMBA standards, codes and guidelines, workplace policies and procedural guidelines applicable to enrolled nursing practice
  • Communicated respectfully and demonstrated competency and sensitivity for diversity

Pick Packer

Coles warehouse
02.2022 - 09.2022
  • Utilized warehouse management systems to locate products.
  • Operated pallet jacks, forklifts, and other warehouse equipment.
  • Developed and maintained a clean and organized work area.
  • Worked with team members to ensure timely completion of tasks.
  • Utilized RF scanners to accurately track and locate product.
  • Participated in inventory cycle counting.
  • Identified and reported discrepancies in inventory.
  • Utilized SAP to update shipping information.
  • Responsible for loading and unloading trucks.
  • Performed daily inspections of equipment.
  • Processed returns and exchanges.
  • Maintained accurate records of product and shipments.
  • Responsible for maintaining a clean and organized work area.
  • Effectively communicated with team members and supervisors.
  • Inspected and tested products for quality assurance.
  • Loaded and unloaded freight from trucks.
  • Worked efficiently and safely in a fast-paced environment.
  • Utilized warehouse management system to maintain accurate records.
  • Assisted in training new employees.
  • Loaded and unloaded product from trucks and containers.
  • Ensured all orders were packed according to company standards.
  • Demonstrated a high level of accuracy in order picking and packing.
  • Prepared orders for shipment.
  • Collaborated with other departments to ensure efficient operations.
  • Followed all safety protocols and procedures.
  • Ensured orders were labelled correctly and shipped on time.
  • Ensured quality standards were met in all tasks.

Shift Leader

KFC
09.2017 - 08.2020
  • Ensured compliance with all safety regulations and company policies.
  • Developed and maintained a positive work environment, resulting in a productive and motivated team of employees.
  • Operated cash register to process customer orders and collected payment for services provided.
  • Ensured food quality by adhering to established recipes and preparing food to order.
  • Implemented effective communication strategies to ensure team members were kept informed.
  • Collaborated with management to ensure operational goals were met.
  • Maintained a clean and organized work environment.
  • Assisted with food preparation, assembly, and presentation.
  • Developed a comprehensive knowledge of menus, ingredients, and preparation methods.
  • Greeted customers, answered inquiries and provided exceptional customer service.
  • Established a positive connection with customers by engaging in friendly conversations.
  • Maintained a positive attitude and professional demeanor at all times.
  • Demonstrated ability to work in a fast-paced environment while ensuring accuracy of orders.
  • Maintained cleanliness of workspace, counters and tables to adhere to health and safety standards.
  • Developed and maintained relationships with key stakeholders.
  • Created and implemented weekly staff schedules.
  • Assisted in the training and development of new team members.
  • Monitored employee performance and provided constructive feedback.

Customer Service Cashier

Woolworths
03.2018 - 01.2019
  • Performed opening and closing duties, including counting and organizing the cash drawer.
  • Maintained a clean and organized workspace to enhance the overall customer experience.
  • Supported other departments with customer service and checkout duties.
  • Answered customer questions and provided product information.
  • Provided accurate and timely documentation of transactions.
  • Ensured compliance with safety and security procedures.
  • Processed credit card transactions and refunds.
  • Handled customer inquiries and complaints in a courteous and professional manner.
  • Operated the POS system and handled transactions with a high degree of accuracy.
  • Resolved customer complaints in a professional and timely manner.
  • Participated in store inventory counts.
  • Assisted customers with product selection and inquiries, providing accurate information.
  • Assisted with inventory management to prevent stock shortages and ensure product availability for customers.
  • Communicated with supervisors and other staff members to ensure customer satisfaction.

Education

Diploma of justice studies - Justice Studies

TAFE Queensland
QLD
07-2026

Certificate II - Health Service Assistant

Axiom College

High School Diploma - undefined

Yeronga state High School
10.2020

Diploma of Business - Business

Axiom
10.2020

Certificate III - Hospitality

Busy at work
10.2019

Skills

  • Attention to Detail
  • Problem solver with the ability to put difficult answers into action
  • Ability to operate successfully in a multidisciplinary team setting as well as independently
  • The capacity to communicate effectively with people from various cultures and origins
  • Behaviour Management
  • First Aid and CPR training
  • Microsoft Office Suite Proficiency
  • Excellent interpersonal and communication abilities with both patients and coworkers

Timeline

Support worker

Home Caring
07.2024 - Current

Office Administration assistant

Queensland University of Technology
02.2024 - Current

Student Ambassador

Queensland University of Technology
02.2023 - Current

childcare educator

Expect a star Agency
01.2023

Patient Care Assistant (PCA)

Greenslopes Private Hospital
08.2022

Support Worker

Right At Home
03.2022

Pick Packer

Coles warehouse
02.2022 - 09.2022

Nursing Assistant

Bolton Clark Talbarra
11.2021

Customer Service Cashier

Woolworths
03.2018 - 01.2019

Shift Leader

KFC
09.2017 - 08.2020

Certificate II - Health Service Assistant

Axiom College

High School Diploma - undefined

Yeronga state High School

Diploma of Business - Business

Axiom

Certificate III - Hospitality

Busy at work

Diploma of justice studies - Justice Studies

TAFE Queensland

Similar Profiles

CREATE PROFILE
FABIOLA TUMAINI