Professional with over 5 years of experience across customer service, hospitality, and retail industries, complemented by hands on skills in maintenance and facility support.
Demonstrated ability to lead teams and support daily operations while ensuring exceptional service delivery in fast paced settings. Recognised for adaptability, autonomy, and a strong commitment to quality work and workplace safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
F&B Attendant
Flexi Staff Group Pty Ltd
Perth, Australia
10.2024 - Current
Adapted quickly to new venues, procedures, and team dynamics while maintaining a consistent standard of professional service.
Worked under pressure in high volume settings and managed shifting priorities across short notice assignments.
Provided food and beverage service across diverse environments, including restaurants, cafés, aged care facilities, hotels, corporate offices, and event venues.
Set up and cleared dining areas, buffet lines, and function rooms according to site specific requirements and service styles.
Maintained cleanliness and hygiene of service areas and followed food safety protocols in compliance with local and venue specific standards.
Followed RSA (Responsible Service of Alcohol) regulations when working in venues serving alcohol.
Operated POS systems, processed payments, and ensured accurate transaction handling when required.
F&B Attendant
The Ritz-Carlton
Perth, Australia
12.2024 - 04.2025
Delivered exceptional five star service to guests in a fine dining, lounge, and room service environment.
Served meals and beverages promptly and professionally, ensuring correct presentation and guest satisfaction throughout the dining experience.
Maintained cleanliness and presentation of service areas, including tables, glassware, silverware, and equipment, in compliance with hygiene standards.
Followed all food safety, health, and hygiene protocols, and complied with RSA (Responsible Service of Alcohol) regulations.
Set tables for every kind of event, including buffets, weddings, conferences, banquets, and private dining, adhering to luxury presentation and layout standards.
Housekeeper Supervisor
Aarchway Inn Hotel
Moab, USA
10.2023 - 08.2024
Supervised and coordinated daily activities of housekeeping staff to ensure a clean, safe, and well maintained environment.
Developed and maintained cleaning schedules for guest rooms, public areas, and back of house facilities.
Assigned tasks to housekeepers and monitored progress to ensure timely and high quality completion.
Conducted regular inspections of rooms and common areas to uphold hygiene and appearance standards.
Trained new housekeeping staff on cleaning procedures, safety protocols, and guest service standards.
Managed inventory of cleaning supplies, linens, and amenities. Monitored stock levels and placed orders as needed.
Crew Member Supervisor
Mc Donald's
Moab, USA
11.2022 - 09.2023
Supervised and motivated crew members to deliver fast, friendly, and accurate service in a high volume, quick service environment.
Ensured smooth daily operations by overseeing shift activities, assigning tasks, and monitoring performance to meet store targets.
Maintained McDonald’s standards for customer service, food quality, and cleanliness, ensuring a safe and welcoming environment.
Trained and coached new and existing team members on service procedures, food safety, hygiene practices, and company policies.
Assisted with food preparation, cooking, and packaging during peak hours to maintain speed of service and product quality.
Monitored drive thru and front counter service to ensure efficient order taking, assembly, and delivery.
Managed cash handling duties, reconciled registers, and assisted with opening/closing procedures.
Communicated clearly with management and team members to ensure shift goals and operational standards were met.
Dishwasher
Sunset Grill Restaurant
Moab, USA
05.2022 - 10.2022
Operated a commercial dishwashing machine to clean and sanitize dishes, glassware, utensils, pots, and pans efficiently.
Maintained cleanliness and organization of the dishwashing area, including floors, sinks, equipment, and waste bins.
Followed proper procedures for handling and storing cleaning chemicals, ensuring compliance with workplace health and safety standards.
Collected and disposed of kitchen waste and recyclables, regularly taking out trash to maintain a hygienic work environment.
Assisted kitchen staff with basic food preparation tasks such as peeling, portioning, and restocking prep stations as required.
Worked closely with chefs and kitchen staff to maintain workflow and respond quickly to urgent cleaning needs.
Trade Assistant
Anchor 3PL
Salt Lake City, USA
07.2021 - 02.2022
Prepared and maintained work areas, including setting up job sites, unloading deliveries, and organizing tools and materials.
Transported materials, equipment, and tools across job sites to assist with project flow and reduce downtime.
Performed general labor tasks such as lifting, digging, assembling, and dismantling as required by trade professionals.
Maintained clean, hazard free work zones by regularly removing debris, sweeping, and organizing storage areas.
Assisted with inventory checks, tool counts, and reporting equipment faults to supervisors or tradespeople.
Demonstrated flexibility by adapting to different work environments and tasks across construction, maintenance, and industrial settings.
Housekeeper Supervisor
Moab Red Stone Inn
Moab, USA
08.2020 - 04.2021
Managed, supervised, and motivated a team of housekeeping staff across multiple locations, including public spaces, and village units.
Developed and implemented cleaning schedules and standard operating procedures to maintain consistency and efficiency.
Conducted regular inspections of guest rooms, common areas, and village accommodations to ensure compliance with cleanliness and safety standards.
Managed inventory control by monitoring cleaning supplies, linens, and equipment usage, placing orders to maintain adequate stock levels.
Trained new housekeeping staff on cleaning techniques, safety protocols, and service expectations; conducted ongoing performance evaluations and coaching.
Collaborated closely with front desk, maintenance, and management teams to coordinate room availability and resolve operational issues.
Fostered a positive work environment focused on teamwork, high standards, and continuous improvement.
Education
Bachelor - Geology, Engineering
ESPOL University
Ecuador
07-2020
Skills
Safety Protocols
Equipment Operation
Problem-solving Skills
Communication Skills
Adaptability
Time Management
Certification
RSA (All States)
Food Handler
National Police Report
WA Driver Licence Class C
References
Admin FlexiStaff, Flexi Staff Group Pty Ltd, 0417-828-081.
Marco (Supervisor), The Ritz-Carlton, 0431-118-692.
Karla Rubalcava (Supervisor), Aarchway Inn, +1 470-997-0590.
Marcelo Mckee (Supervisor), Mc Donald's, +1 970-314-6188.
David (Owner), Sunset Grill, +1 480-563-5555.
Adrian Gonzales (Supervisor), Anchor3PL, +1 702-296-1101.
Mary Parra (Owner), Moab Red Stone Inn, +1 435-259-3500.