Fadi Eldick

• Own the full lifecycle recruitment of Territory Managers across multiple business units, from role scoping through to offer acceptance and onboarding
• Partner closely with Sales Directors and Regional Managers to define hiring strategies aligned to commercial growth plans
• Act as a subject matter expert on the Territory Manager talent market, providing insights on availability, compensation, competitor activity, and hiring risks
• Lead intake sessions that challenge assumptions on candidate profiles, territory structure, and role design
• Drive proactive sourcing strategies using direct outreach, referrals, and targeted market mapping
• Manage and influence senior stakeholders through data-backed recommendations and clear hiring governance
• Maintain hiring momentum through structured pipelines, regular reporting, and expectation management
• Ensure a high-quality candidate experience that reflects Stryker's brand and performance culture
• Contribute to continuous improvement of TA processes, tools, and hiring capability within the business

Key Achievements:

• Successfully filled 38 Territory Manager sales roles, supporting sustained commercial growth across the region
• Achieved an average Time to Offer Acceptance (TTOA) of 62 days in a highly competitive sales market
• Delivered consistent hiring outcomes without reliance on external agencies. Maintained agency usage to 10%.

• Responsible for the establishment, growth and development of the Ivory Group Building Services Engineering desk
• Management of end-to-end recruitment processes on a daily basis
• Business development and lead generation with new and existing clients
• Account management of Tier One companies in the built environment and working directly with C-Class Executives on an exclusive basis
• Attend regular client meetings within their respective offices to develop an understanding of their recruitment requirements
• Develop tailored recruitment strategies for long term permanent staffing requirements, catering to landmark projects
• Formation of short term temporary and contract recruitment strategies to cater for the volatile built industry
• Assist in the on-boarding and integration of placed candidates through a stringent 12 week after-care process
• Produce additional HR materials including interview recommendations, retention plans and retrenchment schemes for smaller businesses
• Creation and submission of Preferred Supplier Agreements in order to tender for companies such as JHA Consulting, NDY Consulting, Fredon.
• Stakeholder management involving meetings, consultation and frequent liaising for contract management related issues (i.e. remuneration, working conditions, superannuation, contract details such as contract length.)
• Assisting with the management of Junior Recruitment Consultants and being responsible for their training, development, and performance management, whilst focusing on own desk
• Assisted in the training and development of new employees in areas including: communication skills, emotional intelligence and the recruitment process

Key Achievements:

• Account Management of Dicker Data – Ivory Group's largest account – Billed in excess of $175,000 in my second financial year.
• Billed in excess of $300,000 in second year of recruitment
• Only consultant to achieve Consultant of the Quarter and Consumer Experience Award (CX) in the same quarter
• Achieved exceptional billings amongst a team of 20 Recruitment Consultants (Including principal consultants) in second year of recruitment

Financial Billings:

• Jul 2019 – Jun 2020: $177,000
• Jul 2020 – Jun 2021: $311,000
• Jul 2021 – Jun 2022: $363,000
• Jul 2022 – Jun 2023: $465,000
• Jul 2023 – Jun 2024: $438,000

• Responsible for originating and executing the asset financing needs of clients sourced through accredited asset finance intermediaries.
• Provide superior service aligned and internal and external clients' needs and the organisation's business objectives
• Processing large volumes of business critical data ensuring the data integrity
• Check settlement documentation for completeness and correctness.
• Use systems, procedures and policies to support achievement of business targets
• Comply with process and procedural improvements, ensuring compliance with relevant laws, regulations and industry requirements.
• Extensive understanding AML (Anti-Money Laundering) policy & procedures and CCL (Commsec Commercial Lending) framework
• Excellent communication skills with strong interpersonal skills and working collaboratively with business and clients (Brokers)
• Accountable for detail-orientated and like problem solving, excellent at planning and managing workloads
• Working in a team environment with minimal direction
• Working directly with Brokers, to provide exceptional service to Commonwealth Bank clients

• Delivering a superior client experience while handling sensitive queries
• Meeting individual and team Key Performance Indicators
• Identifying complex situations and recommending solutions
• Mitigating loss through the management of the Customer Assist's legislative NCC requirements and following ASIC guidelines
• Liaise with Customer Assist stakeholders who are impacted by the departments ability to fulfill our NCC requirements
• Management of queue distribution amongst teams
• Organise team meetings to improve key performance indicators within the team.
• Direct projects to develop and improve current bank processes.
• Attend regular huddles for constant team updates.
• Assisted in handling sensitive customer complaints and providing a solution.

• Providing a great customer experience
• Meeting individual and team Key Performance Indicators
• Tailoring solutions to the need of the customer
• Attend to a high volume of outbound and inbound calls
• Stepping in absence of team leader to create and implement the strategy to meet our targets.
• Attended assessment centres, where I participated in the interview process and selection of successful candidates.
• Key Achievements:
• Successfully improve department process and successfully implement process across the department through training
• Achieved highest call quality
• Achieved highest collected amount within my first 6 months.