FADIA KASSEM
Kinross,Australia
Summary
Experienced administrative professional with a proven track record in reception and front-desk operations. Skilled in providing exceptional customer service, managing busy schedules, and efficiently supporting daily administrative tasks. Demonstrated ability to maintain smooth office workflows, handle confidential information, and communicate effectively with clients and team members. Eager to leverage strong organizational and interpersonal skills in a dynamic reception role within a new industry.
Overview
8
8
years of professional experience
Work History
Practice Manager/Receptionist Administrator
Anchorage Dental Care
10.2017 - Current
- Advanced from Dental Assistant to Practice Manager
- Delivered outstanding front desk service, managing high call volumes and booking appointments with accuracy and efficiency
- Maintained digital records and filing systems, ensuring compliance with privacy regulations
- Processed billing, insurance, and payments for clients
- Supported administrative duties including stock ordering, supplier coordination, and team scheduling
- Trained new front-desk staff and maintained office documentation
Dental Assistant (Training Placements)
Joondalup General Dental Centre
05.2017 - 06.2017
- - Assisted with general procedures and patient communication, especially with elderly patients
Dental Assisting Student
Oral Health Centre WA
05.2017 - 05.2017
Education
Dental Management Course - Management
Dental Business Mastery
01.2025
Certificate IV - Dental Assisting
North Metropolitan TAFE
01.2017
Skills
- Front Desk Management: Welcomed clients, answered inquiries, and managed a high-volume reception area with professionalism
- Appointment Scheduling: Efficiently coordinated bookings and managed calendar systems for multiple practitioners
- Data Entry & Record Keeping: Maintained accurate patient records using dental software (D4W), easily transferable to general office systems
- Billing & Payment Processing: Handled EFTPOS and insurance claims, generating and following up on invoices
- Communication: Liaised between staff and clients, resolving issues promptly and maintaining positive relationships
- Multi-line Phone Systems: Managed incoming and outgoing calls in a timely and courteous manner
- Document Handling: Scanned, filed, and managed confidential records, maintaining compliance with privacy standards
- Team Support: Assisted with onboarding, training, and general office coordination to ensure smooth daily operations
Timeline
Practice Manager/Receptionist Administrator
Anchorage Dental Care
10.2017 - Current
Dental Assisting Student
Oral Health Centre WA
05.2017 - 05.2017
Dental Assistant (Training Placements)
Joondalup General Dental Centre
05.2017 - 06.2017
Certificate IV - Dental Assisting
North Metropolitan TAFE
Dental Management Course - Management
Dental Business Mastery
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