Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Fadia Mohamed

Sydney,NSW

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

JD Sports
Sydney
08.2023 - Current
  • Boosted sales growth by exceeding Key Performance Indicators (KPIs) through strategic upselling, presenting two additional products to each customer served
  • Resolved customer complaints effectively, demonstrating commitment to going above and beyond
  • Ensured accuracy in transactions and customer receipts, maintaining balanced registers
  • Analysed footwear preferences across over 100 customers and used these insights to reorganize product displays into more visually appealing layouts, leading to noticeable increase in sales.

Support Worker

Aequalis
Sydney, NSW
10.2022 - Current
  • Developed expertise in supporting individuals with a wide range of disabilities and conditions
  • Advocated for the needs and rights of individuals, tailoring support to each person's unique situation
  • Supported individuals with severe autism, focusing on enhancing communication and daily living skills
  • Provided tailored support and intervention strategies for children with behavioural challenges.

Supervisor

Boost Juice
Edmondson Park
08.2021 - 11.2022
  • Led a team to deliver exceptional customer service, resulting in a 25% increase in customer satisfaction scores and a 20% boost in sales revenue within a dynamic retail environment
  • Conducted training sessions for new employees, focusing on product knowledge, customer service, and operational procedures
  • Ensured high standards of customer service by interacting with customers, addressing their needs, and resolving complaints effectively
  • Implemented strategies to boost sales, including upselling ingredients and cross-selling products.

Education

Certificate 3 in business services and admin -

Ingleburn High School - ATAR 70
Ingleburn, NSW
11.2020

Skills

    • Multi-tasking
    • Upselling
    • Computer skills
      • Collaboration
      • Leadership
      • Customer service

Certification

  • WWCC
  • Introduction into disabilities
  • First aid

Languages

Arabic

References

JD Sports: Aaliyah 0451337229

JD Sports: Miljanna 0449778177

Aequalis: Emile 0461258618

Timeline

Sales Associate

JD Sports
08.2023 - Current

Support Worker

Aequalis
10.2022 - Current

Supervisor

Boost Juice
08.2021 - 11.2022

Certificate 3 in business services and admin -

Ingleburn High School - ATAR 70
Fadia Mohamed