Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Fadia Mohamed

Sydney,NSW

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

JD Sports
08.2023 - Current
  • Boosted sales growth by exceeding Key Performance Indicators (KPIs) through strategic upselling, presenting two additional products to each customer served
  • Resolved customer complaints effectively, demonstrating commitment to going above and beyond
  • Ensured accuracy in transactions and customer receipts, maintaining balanced registers
  • Analysed footwear preferences across over 100 customers and used these insights to reorganize product displays into more visually appealing layouts, leading to noticeable increase in sales.

Support Worker

Aequalis
10.2022 - Current
  • Developed expertise in supporting individuals with a wide range of disabilities and conditions
  • Advocated for the needs and rights of individuals, tailoring support to each person's unique situation
  • Supported individuals with severe autism, focusing on enhancing communication and daily living skills
  • Provided tailored support and intervention strategies for children with behavioural challenges.

Supervisor

Boost Juice
08.2021 - 11.2022
  • Led a team to deliver exceptional customer service, resulting in a 25% increase in customer satisfaction scores and a 20% boost in sales revenue within a dynamic retail environment
  • Conducted training sessions for new employees, focusing on product knowledge, customer service, and operational procedures
  • Ensured high standards of customer service by interacting with customers, addressing their needs, and resolving complaints effectively
  • Implemented strategies to boost sales, including upselling ingredients and cross-selling products.

Education

Certificate 3 in business services and admin -

Ingleburn High School - ATAR 70
Ingleburn, NSW
11.2020

Skills

    • Multi-tasking
    • Upselling
    • Computer skills
      • Collaboration
      • Leadership
      • Customer service

Certification

  • WWCC
  • Introduction into disabilities
  • First aid

Languages

Arabic

References

JD Sports: Aaliyah 0451337229

JD Sports: Miljanna 0449778177

Aequalis: Emile 0461258618

Timeline

Sales Associate

JD Sports
08.2023 - Current

Support Worker

Aequalis
10.2022 - Current

Supervisor

Boost Juice
08.2021 - 11.2022

Certificate 3 in business services and admin -

Ingleburn High School - ATAR 70

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Fadia Mohamed