Fady El-sharoni
Leumeah,NSW
Summary
Dedicated to leveraging skills to advance company missions, possess proven ability to establish and maintain exceptional communication and client relationships. Strong background in customer service, bringing excellent time management skills and deep industry understanding. Fluent in two languages, diligent and eager to contribute to next team. Additionally, hold CPR and First Aid certifications, demonstrated ability to navigate challenges with calm and productive demeanor.
Overview
19
19
years of professional experience
Work History
Airport Ramp Agent
Virgin Australia
Sydney, NSW
08.2021 - Current
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Improved communication between ramp agents and other airport personnel through the use of radio equipment, hand signals, and other forms of communication.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Guided aircraft into and out of parking positions using hand signals.
- Checked cargo and baggage for security to meet TSA regulations.
Facility Manager
Transport For NSW
Sydney, NSW
08.2017 - 04.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Developed and maintained courteous and effective working relationships to office of 500 employees
- Performed regular inspections of facility and documented all inspection information in reports
- Maintained computer and physical filing systems
- Coordinated and booked cars, lockers and meeting rooms for employees and guests
- Oversaw office inventory activities through ordering and requisitions.
Assistant Electrician
ACIA Electrical, NSW
Sydney
05.2022 - 05.2023
- Specialised in electrical servicing, maintenance, installation, testing and repair of medical equipment in major hospitals, including MRI's, radiation rooms, cyclotrons and COVID-19 testing clinics
- Aided in construction company goals by providing high quality and error free electrical work
- Conducted thorough inspections of completed construction and filed accurate reports
- Recognised for meticulous attention to details and finishing projects ahead of schedule
- Facility Management at Transport for
Guest Service Agent
Old Clare Hotel
Sydney
01.2015 - 07.2017
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Oversaw fast-paced front desk operations and guests' needs at busy facility of overguests per day
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Guest Service Agent and Security
Gallery, NSW
06.2011 - 12.2014
- Answered guest inquiries and provided information regarding gallery services and amenities to over 200 guests per day
- Maintained consistent positive customer feedback
- Provided immediate response to major and minor incidents including medical incidents, fire alarms, evacuation, lock-downs and crisis response
- Performed efficient gallery opening and closing procedures
- Worked flexible hours; night, weekend, and holiday shifts.
Guest Service Agent
Novotel - Accor Hotels
Sydney
07.2005 - 04.2011
- Provided guest assistance for recommendations of tourist attractions, inquiries with check-ins and hotel facilities
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Collaborated with over 20 team members to handle guest requirements from check-in through check-out.
Education
Higher School Certificate - Hospitality and Management
Ultimo TAFE, Accor Hotels Academy
SydneyAudio Engineering
SAE Institute
SydneyCertificate III in Electrotechnology Electrician -
St George TAFE
SydneySkills
Security awareness
Baggage handling
Weather Monitoring
Dangerous Goods Handling
Aircraft Marshalling
Heavy Lifting
Airside Driving
Passenger Assistance
Ground Support Equipment Operation
Flight Scheduling
Freight Handling
Pushback and towing
Customer Service
Ramp service
Aircraft Tug Operation
Ramp Security
Baggage tag checks
Ramp Checklist Completion
Live Cargo Handling
Baggage Management
Languages
Arabic
Full Professional
Timeline
Assistant Electrician
ACIA Electrical, NSW
05.2022 - 05.2023
Airport Ramp Agent
Virgin Australia
08.2021 - Current
Facility Manager
Transport For NSW
08.2017 - 04.2022
Guest Service Agent
Old Clare Hotel
01.2015 - 07.2017
Guest Service Agent and Security
Gallery, NSW
06.2011 - 12.2014
Guest Service Agent
Novotel - Accor Hotels
07.2005 - 04.2011
Higher School Certificate - Hospitality and Management
Ultimo TAFE, Accor Hotels Academy
Audio Engineering
SAE Institute
Certificate III in Electrotechnology Electrician -
St George TAFE