Fahad Ali
Carlingford,NSW
Summary
Experienced Disability Support Worker with 2 years of dedicated service providing compassionate care to diverse clients in Pakistan. Skilled in client-centered care, communication, and problem-solving. Recently relocated to Australia and actively pursuing NSW license. Previous applications were successful pending license requirement. Eager to contribute expertise and commitment to enhancing quality of life for clients in a rewarding Disability Support role.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
Disabled Welfare Association
Lahore, Pakistan
09.2022 - 05.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Disability Support Worker
Association For Special Society Assistance
Lahore, Pakistan
04.2021 - 02.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Night Auditor
Front Office Department
Sydney Olympic Park, NSW
04.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Monitored hotel's budget and financial records.
Customer Service Representative
Chemist Warehouse
Bankstown, NSW
08.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master of Science - Information Technology
Macquarie University
Sydney, NSW04.2026
Skills
- Empathy and Compassion
- Communication Skills
- Client-Centered Care
- Problem-Solving Abilities
- Patience and Adaptability
- Teamwork and Collaboration
- Safety and Risk Management
- Advocacy Skills
Timeline
Night Auditor
Front Office Department
04.2024 - Current
Customer Service Representative
Chemist Warehouse
08.2023 - 11.2023
Disability Support Worker
Disabled Welfare Association
09.2022 - 05.2023
Disability Support Worker
Association For Special Society Assistance
04.2021 - 02.2022
Master of Science - Information Technology
Macquarie University