Fahad Ali
Bankstown,New South Wales
Summary
Proven to enhance customer retention and satisfaction, I leveraged strong navigation and interpersonal skills at Uber to ensure safe, efficient, and punctual service. Skilled in Microsoft Office and adept at minor vehicle repairs, I consistently maintained high ratings and optimized operational efficiency, demonstrating flexibility and a commitment to excellence in every task.
Overview
9
9
years of professional experience
Work History
Uber Partner
Uber
09.2015 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Followed company guidelines and policies when interacting with passengers.
- Maintained excellent condition of vehicles through re-fueling, cleaning and maintenance.
- Adhered to tight schedule and met departure and arrival deadlines.
- Assisted elderly and disabled passengers with special needs entering and exiting shuttle.
- Developed deep knowledge of local routes and area destinations.
Operations Coordinator
Hybrid Car Rentals
03.2020 - 04.2024
- Managing Fleet/Vehicles.
- Preparing Vehicles & Documents for Uber Drivers and other Customers.
- Cleaning Vehicles.
- Carpark/Space Management.
- Relocating vehicles to various locations as required.
- Coordinating with workshops for repairs and maintenance.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Improved operational efficiency by identifying mistakes and rectifying them.
Office Manager
Professional Training Hub
03.2016 - 01.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduce waste and promote recycling.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reduced environmental impact by initiating recycling program and promoting paperless.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
Masters Of Businesses Administration - Business Management/ Administration
Central Queensland University
Brisbane, QLD01.2008
Bachelors Of Businesses Management - Business Management/ Administration
Griffith University
Brisbane, QLD12.2005
Diploma Of Business Management/Administration - Businesses Administration
Eynesbury International
Adelaide, SA01.2002
O Levels - Business Administration
Cambridge International School
Dubai, UAE08.2000
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational Awareness
- Driving Safety
- Strong navigation
- Time Management
- Schedule Management
- Dependable and Trustworthy
- Communication and Interpersonal Skills
- Efficiency and Time Management
- Map Reading
- Attention to Detail
- Transportation Coordination
- Customer-Oriented
- Valid HR Driver's License
- Fluent in English
- Safety Management
Timeline
Operations Coordinator
Hybrid Car Rentals
03.2020 - 04.2024
Office Manager
Professional Training Hub
03.2016 - 01.2020
Uber Partner
Uber
09.2015 - Current
Masters Of Businesses Administration - Business Management/ Administration
Central Queensland University
Bachelors Of Businesses Management - Business Management/ Administration
Griffith University
Diploma Of Business Management/Administration - Businesses Administration
Eynesbury International
O Levels - Business Administration
Cambridge International School
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