Fahad Bin Nasir

Tallawong,NSW

Summary

Dynamic and results-oriented professional with extensive experience at Trust Family Needs, excelling in customer service excellence and operational efficiency. Demonstrated ability to enhance customer satisfaction and drive sales through effective communication and inventory management. Skilled in interpersonal relations and proficient in transaction handling, consistently meeting company goals with a proactive approach.

Overview

year of professional experience

Work History

Grocery department member

Trust family Needs

06.2023 - 05.2024

Ability to speak clearly, using positive language, and being approachable.
Understanding customer needs by attentively listening without interrupting.
Knowing the store's products and services thoroughly to answer customer inquiries and provide helpful recommendations.
Ability to think on your feet and find solutions to customer issues such as complaints or requests.
Handling difficult situations calmly and finding ways to de-escalate problems.
Being patient with customers, especially when they are upset or confused, and showing genuine care for their concerns.
Offering additional products or services that may enhance the customer’s experience.
Recommending complementary products based on the customer’s purchase.
Balancing multiple customer needs efficiently, especially during peak hours, while maintaining high service standards.
:Collaborating with coworkers to ensure smooth store operations and a seamless customer experience.
Knowing how to operate cash registers, handle returns, and manage transactions.
Assisting with stock checks and product availability.
Adjusting to different customer personalities and demands, as well as changes in store policies or promotions.
Ensuring customers receive the correct products, providing accurate information, and keeping the store organized.
Maximized sales performance with effective inventory management and stock rotation practices.
Collaborated with store management to optimize overall store performance and meet company goals.

Education

Bachelor - Information Technology

Macquarie University, Sydney, AU

10.2024

Skills

Customer service excellence
Interpersonal skills
Effective communication
Proficiency in concluding transactions
Haggling

Upselling
Educating customers
Influencing customers
Knowledge of automobile products
Time management

References

A.K.M Ahsan Rashid, Branch Manager, Trust Family Needs LTD, +880 1711-115232, TPrithvi17@gmail.com

Timeline

Grocery department member - Trust family Needs

06.2023 - 05.2024

Macquarie University - Bachelor, Information Technology