Fahd Khan
Winston Hills
Summary
I am a results-oriented professional with a proven ability to manage complex processes, optimise resources, and collaborate effectively across teams, particularly within a fast-paced retail environment. My experience includes leveraging data analysis to inform strategic decisions, managing relationships with external partners, and coordinating projects from planning through execution, all with a focus on ensuring product availability and meeting customer demand. I thrive in dynamic environments and possess a strong capacity for adaptability, regularly applying my skills to support various functions and quickly assimilate new responsibilities. I am adept at identifying potential challenges and developing proactive solutions to ensure smooth operations and successful outcomes, crucial for maintaining efficient retail operations.Passionate about continuous improvement and contributing to team success, I am always looking for opportunities to apply my diverse skill set and contribute to impactful projects within the retail sector and beyond.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supply Planner
Woolworths Group
Sydney
04.2021 - Current
- Experienced Supply Planner with a strong background in key replenishment functions including ordering, vendor management, inventory control, and promotions management.
- Adept at managing relationships with both internal and external stakeholders to ensure smooth operations.
- Beyond my core responsibilities, I contribute to the wider replenishment team by providing cover for colleagues on leave across various departments, demonstrating adaptability and a comprehensive understanding of supply chain processes.
Buying Support Coordinator
Woolworths Group
Sydney
06.2019 - 04.2021
- Activities related onboarding new vendors, training them on in-house vendor management solution and ensure they are setup for success.
- Provide first level support to Metro retail store across Australia; related to, data maintenance, supplier queries and customers' feedback.
- Analyse sales data to understand the high performing products in retail stores.
Duty Manager - Store Operations
Woolworths Group
Sydney
02.2017 - 06.2019
- In this role, I supervised up to 30 employees at a high performing, complex supermarket store.
- I was responsible for leading and managing staff, ensuring that they perform to the best of their ability and were able to meet key performance targets, including service quality, sales and revenue generation, and organisational standards.
- I was also responsible for managing inventory and stock levels, completing auditing processes and ensuring that all staff comply with legislative and regulatory standards in occupational health and safety, food handling and hygiene, and security procedures.
Customer Success Manager
Focus Softnet Pty Ltd
North Ryde
02.2015 - 02.2017
- Company Overview: Focus Softnet is a global software organisation that targets various business segments and helps automate business processes by offering business management solutions to mid-sized and large scale clients.
- As a Customer Success Manager I was responsible for managing several complex software and ICT-related projects, business improvement processes and customer onboarding/training activities across a number of sectors and companies.
- My role included being directly accountable for the customer acquisitions, recurring revenue and successful project delivery.
- Project management activities including phases such as scoping, contract negotiations, implementation, monitoring and post-project support.
- My achievements in this role included successfully assisting the organisation in gaining a foothold in the Australian market, resulting in 140% performance of the revenue plan and up to 20% year on year margin improvements during my time at the organisation.
- Focus Softnet is a global software organisation that targets various business segments and helps automate business processes by offering business management solutions to mid-sized and large scale clients.
Manager - New products
Focus Softnet
Dubai
01.2012 - 01.2015
- In this role, I was responsible for managing the design, implementation and delivery of new software products into the UAE market, including elements such as marketing campaigns, product development and support.
- I established defined processes, tools and frameworks best suited to each project, and utilised project management methodologies (including Agile and Waterfall) as required.
- My role also involved a lot of client interaction, including regular project updates and reporting, preparing communication plans, and proactively identifying and resolving issues to maximise customer satisfaction and bring in repeat business.
- I also worked with internal and external stakeholders to ensure that projects were efficiently and effectively transitioned from project teams to post-project support.
Sales Manager
Focus Softnet
Dubai
01.2009 - 12.2011
Software Sales Consultant
Focus Softnet
Dubai
06.2004 - 12.2008
Sales Executive
IP Technologies
Dubai
01.2003 - 01.2004
Education
(Bsc) - BUSINESS IN INFORMATION TECHNOLOGY, Management Information systems, Organizational Behavior, Marketing, Financial Accouting
Southern New Hampshire University
01.2003
O' levels - Science, economics, physics, chemistry and mathematics
Dubai English Medium School
01.1996
Skills
- Logistics Management
- Client Onboarding
- Retail Buying
- Supply planning
- Vendor Management
- Project management
- Business process automation
- Tech Savvy
Certification
- Diploma of Leadership and Management
- Diploma of Business Communication
- Skills for Business Meetings
Languages
Urdu
English
Timeline
Supply Planner
Woolworths Group
04.2021 - Current
Buying Support Coordinator
Woolworths Group
06.2019 - 04.2021
Duty Manager - Store Operations
Woolworths Group
02.2017 - 06.2019
Customer Success Manager
Focus Softnet Pty Ltd
02.2015 - 02.2017
Manager - New products
Focus Softnet
01.2012 - 01.2015
Sales Manager
Focus Softnet
01.2009 - 12.2011
Software Sales Consultant
Focus Softnet
06.2004 - 12.2008
Sales Executive
IP Technologies
01.2003 - 01.2004
(Bsc) - BUSINESS IN INFORMATION TECHNOLOGY, Management Information systems, Organizational Behavior, Marketing, Financial Accouting
Southern New Hampshire University
O' levels - Science, economics, physics, chemistry and mathematics
Dubai English Medium School
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