Faheem Ahmed
Sydney,Australia
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon.com, Inc.
03.2025 - Current
- Managed daily operational workflows to optimize efficiency and ensure timely order fulfillment.
- Trained new associates on safety protocols and best practices for warehouse operations.
- Implemented process improvements that reduced handling time and increased productivity.
- Coordinated inventory management systems to maintain accurate stock levels and minimize discrepancies.
Chat Support Specialist
Falcon Solutions and Services LLC
01.2023 - 02.2025
- Delivered prompt and effective customer support via chat platform to enhance user satisfaction.
- Resolved complex inquiries by utilizing product knowledge and troubleshooting techniques.
- Documented customer interactions accurately in CRM system for future reference and reporting.
- Collaborated with cross-functional teams to streamline communication processes and improve response times.
- Trained new team members on best practices for chat support and system navigation.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
Administrative Supervisor
Pristine Oceanus General Trading LLC
11.2021 - 11.2022
- Led administrative team to streamline processes, enhancing operational efficiency and reducing response times.
- Implemented new scheduling system, improving resource allocation and employee productivity across departments.
- Oversaw daily office operations, ensuring compliance with company policies and maintaining high standards of service.
- Trained and mentored staff, fostering a collaborative environment that encouraged professional growth and development.
- Coordinated interdepartmental communication, facilitating timely project updates and information sharing among teams.
- Developed standard operating procedures for administrative tasks, resulting in improved accuracy and consistency in workflows.
Civil Engineering Draftsperson
M/S Abdul Qayyum and Co
01.2015 - 02.2021
- Developed detailed drawings and specifications using AutoCAD for various construction projects.
- Collaborated with engineering teams to ensure design accuracy and compliance with project requirements.
- Reviewed and revised technical drawings to improve clarity and precision, reducing errors in production.
- Mentored junior draftspersons, enhancing their skills in drafting techniques and software usage.
Administrative Officer
IFG School System
01.2012 - 12.2014
- Coordinated administrative operations to support daily functions and enhance overall productivity.
- Streamlined communication processes between departments, improving information flow and collaboration.
- Managed scheduling and logistics for school events, ensuring timely execution and resource allocation.
- Implemented filing systems that improved document retrieval efficiency and reduced processing time.
- Assisted in budget preparation and monitoring, contributing to effective financial management practices.
Education
MS - International Relations
COMSATS University Islamabad (CUI)
Pakistan09.2020
MSc - International Relations
Preston University
Pakistan03.2017
Bachelor of Arts - Economics, Journalism
University of The Punjab
Pakistan01.2014
Skills
- Advanced Microsoft Office proficiency
- Persuasive communication
- Strategic negotiation skills
- Team Leadership
- Document Control
- Report Generation
- Policy Analysis
- Complex Problem Solving
- Customer Services
- Media relations
- Basic IT support
- User Management
- Safety Protocols Adherence
Certification
- AutoCAD and Digital Drawings- [2014]
- Health Safety and Environment HSE - [2014]
- Tv Program and News Production - [2018]
Languages
English
Full Professional
Hindi
Native or Bilingual
Details
- Nationality: Pakistan
- Visa: Permanent Resident
- Driver’s Licence: Unrestricted NSW
Timeline
Amazon Associate
Amazon.com, Inc.
03.2025 - Current
Chat Support Specialist
Falcon Solutions and Services LLC
01.2023 - 02.2025
Administrative Supervisor
Pristine Oceanus General Trading LLC
11.2021 - 11.2022
Civil Engineering Draftsperson
M/S Abdul Qayyum and Co
01.2015 - 02.2021
Administrative Officer
IFG School System
01.2012 - 12.2014
MS - International Relations
COMSATS University Islamabad (CUI)
MSc - International Relations
Preston University
Bachelor of Arts - Economics, Journalism
University of The Punjab
Similar Profiles
Christian KraemerChristian Kraemer
T1 Sortation Associate at Amazon.com, Inc.T1 Sortation Associate at Amazon.com, Inc.
Sukhvir KaurSukhvir Kaur
Quality Assurance Engineer at Amazon.com, Inc.Quality Assurance Engineer at Amazon.com, Inc.
Edwin Vega HiraldoEdwin Vega Hiraldo
Safety Specialist at Amazon.com, Inc.Safety Specialist at Amazon.com, Inc.
JOHN TRADJOHN TRAD
Associate for Astronomy (AFA) at Macquarie UniversityAssociate for Astronomy (AFA) at Macquarie University
Cormac LuoCormac Luo
Site Engineer at Top Plus Civil & Construction Group Pty LtdSite Engineer at Top Plus Civil & Construction Group Pty Ltd