Faheem Nawaz
Wellard,WA
Summary
I am highly organised, competent and skilled individual in meeting, reporting and compliance requirements, whilst achieving deadlines and meeting stakeholder/client group expectations in different roles I have performed over several years. I have always successfully performed in fast paced, demanding work environments and enjoy utilising strong communication and problem-solving abilities in achieving positive outcomes for the employers and the businesses I represent. I am highly successful in building positive rapport with customers, maintaining professional appearance and upholding strong public image. Experienced restaurant operator bringing demonstrated success in developing and motivating strong restaurant teams to assist customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
7
7
years of professional experience
Work History
Restaurant Owner
TAAJ CAFE TO GO
07.2022 - Current
- Food preparation, audit, ordering, service
- Rostering, scheduling and financial KPIs management
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Supervised daily activities of restaurant and ten employees.
Freight Team Associate
LOGIWEST EXPRESS
01.2021 - 07.2022
- Responsibility for compliance, financials and related documentation and reporting
- Achieved consistently high customer scores due to exceptional service.
- Reviewed, delivered and managed work orders to perform freight movement and deliveries.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Improved warehouse efficiency by organizing and managing freight team's daily tasks. Collaborated with other departments to ensure seamless integration of freight operations within company's overall supply chain process.
Supervisor
PIZZA HUT
12.2020 - 01.2021
- itored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Rostering, scheduling and financial KPIs management
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Mentored and trained employees on operating equipment and safety and developed training manual to use for reference.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Horticulturalist
STRATABLITZ SERVICES
10.2017 - 12.2020
- Maintained garden areas and landscaping
- Performed preventative, restorative maintenance to keep equipment in excellent working condition.
- Maintained artificial turf
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Hospitality Team Member
PAPPA RICH
09.2016 - 11.2017
- Cooking, preparation and food service
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stock maintenance
Education
Diploma of Business - Accounting
Elites College
Sydney, NSW2017
Skills
- Organizational and time management skills
- Conflict resolution and communication skills
- Intermediate level MS Office suite
- Resource distribution and equipment maintenance
- Customer service expertise
- Task Prioritization
- Flexible and Adaptable
- Teamwork and Collaboration
- Recordkeeping
References
- Stephen Altham, Administration Manager, Stratablitz, 0405 143 634, admin@stratblitz.com.au
- Mark, Resturant Manager, Papparich, Macquarie, 0298708754, pappamacquarie@gmail.com
Timeline
Restaurant Owner
TAAJ CAFE TO GO
07.2022 - Current
Freight Team Associate
LOGIWEST EXPRESS
01.2021 - 07.2022
Supervisor
PIZZA HUT
12.2020 - 01.2021
Horticulturalist
STRATABLITZ SERVICES
10.2017 - 12.2020
Hospitality Team Member
PAPPA RICH
09.2016 - 11.2017
Diploma of Business - Accounting
Elites College
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