Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Md Fahim Foysal

Summary

I am an international student seeking a position where I can utilize my previous industry work experiences throughout different sectors. I have three years of customer service experiences with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Currently I am holding student visa and looking for any casual and part time opportunities to stay in the industry and boost my skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

ShareTrip Limited
11.2020 - 12.2023
  • Looking after facebook, email, and other social platforms of ShareTrip.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Liaise with marketing team, sales team, and accounts team to ensure smooth and complete operation.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Assisted supervisor with regular tasks that had to be done daily.
  • Provide weekly reports to the line manager.

Education

Master's - Management Information Systems

Edith Cowan University
Perth, WA

Bachelor's - Management Information Systems

East West University
Dhaka, Bangladesh

Skills

  • Relationship Building
  • Adept multi-tasker
  • Needs Assessment
  • Multi-line phone talent
  • LiveChat Messaging
  • Information Security
  • Team training and development
  • Team Collaboration

Certification

  • IELTS - Overall score 7.0, with no band less than 6.5

Timeline

Customer Service Executive

ShareTrip Limited
11.2020 - 12.2023

Master's - Management Information Systems

Edith Cowan University

Bachelor's - Management Information Systems

East West University

Similar Profiles

CREATE PROFILE
Md Fahim Foysal