Fahim Farzad
Www.linkedin.com/in/frfarzad
Hawthorn
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customised strategies to meet specific position requirements and source qualified candidates. Highly adaptive to a multicultural working environment; excellent interpersonal communication and self-disciplined with an initiative for lifelong continuous learning.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Talent Services Advisor
University Of Melbourne
01.2024 - Current
- Actively promoted the Talent Services function as a destination of choice within ABP and FEIT ensuring the recruitment service is delivered to a high standard.
- Collaborated with the HR Business Partners and the Office of the Dean and Executive Director to educate wider stakeholders on University recruitment policies and procedures.
- Conducted in person job briefs with Hiring Managers for Levels (A to D) and for UOM (6-10).
- Streamlined the recruiting process by screening applicants and assisting in shortlisting for all professional roles when required.
- Improved the job brief process for the Talent Services team by co-creating Market Scans using AI.
- Assisted the Talent Services Professional team with job requisitions in RIC, Advancement and Office of the Provost.
Talent Acquisition Coordinator
University Of Melbourne
05.2023 - 01.2024
- Supported the Senior Talent Services Partner on recruitment strategies and operational tasks within Faculty of Engineering and IT (FEIT) and Architecture, Building and Planning (ABP).
- Liaised with wider FEIT and ABP stakeholders (academic and professional staff) to ensure compliant recruitment practices from advertising to offer.
- Conducted a recruitment campaign with the ABP Dean and Deputy Dean for multiple academic roles and placed all roles from Level B to D.
- Improved candidate experience by responding to enquires and ensuring timely communication on application outcomes.
- Improved LinkedIn advertising process by creating templates for the wider TA team
- Liaised with recruitment agencies to conduct talent mapping for 3 niche research areas in Computer Science.
Recruitment Consultant
The Source Recruitment
09.2022 - 05.2023
- Placed candidates ranging from junior to mid senior levels with 90% success rate.
- Generated revenue of $90k per quarter, exceeding target by 20%
- Maintained a 92% client satisfaction rate, based on regular feedback and surveys.
- Created recruitment marketing campaigns to attract and engage potential candidates.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
Customer Service Advisor
BUPA Health Insurance
11.2019 - 09.2020
- Provide technical support in terms of payment and membership maintenance across all health insurance products.
- Maintained high Net Promoter Score (9.2 /10) with customers; domestic and international , retail outlets and other business units.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Increased sales by 20 % with new promotional approaches and follow -up strategies to strengthen connections.
- Helped 80+ customers per day in a high-volume contact center setting and exceeded 70 % quality target on consistent basis.
Customer Service Representative
DNA Recruitment Solutions
03.2018 - 01.2020
- Liaised with various stakeholders including Metro Trains Melbourne, Metro Tunnel/ PTV.
- Assisted passengers during rail line and station closures.
- Acknowledged and resolved passenger complaints .
- Maintained customer satisfaction with forward -thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA -
Deakin University
Australia 02.2017 - 02.2019
BBA - Business Administration
Bharathiar University
08.2013 - 08.2016
Secondary Education
GEMS Education
01.2002 - 01.2008
Skills
Full cycle recruiting
Proactive sourcing
Process Improvement
Stakeholder Engagement
Organisation and time management
References
Available upon request
Timeline
Talent Services Advisor
University Of Melbourne
01.2024 - Current
Talent Acquisition Coordinator
University Of Melbourne
05.2023 - 01.2024
Recruitment Consultant
The Source Recruitment
09.2022 - 05.2023
Customer Service Advisor
BUPA Health Insurance
11.2019 - 09.2020
Customer Service Representative
DNA Recruitment Solutions
03.2018 - 01.2020
MBA -
Deakin University
02.2017 - 02.2019
BBA - Business Administration
Bharathiar University
08.2013 - 08.2016
Secondary Education
GEMS Education
01.2002 - 01.2008
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