Fahim Muntasir
SYDNEY,NSW
Summary
Results-driven IT Support Specialist with expertise in troubleshooting, technical documentation, and user support. Skilled in system installations and configurations, along with software installation and user account management. Proven ability to collaborate with teams to optimize system efficiency and resolve user issues, enhancing overall IT operations.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
IT Intern
A1 Technologies group
Sydney, NSW
01.2022 - 02.2025
- Responded to user inquiries and requests at IT support desk, ensuring timely resolution of issues.
- Assisted team in troubleshooting hardware and software issues.
- Installed software applications on company devices according to specifications.
- Researched, tested and verified proper functioning of software patches and fixes.
- Documented installation and configuration procedures to facilitate consistent maintenance and replication.
- Collaborated with senior staff on system testing and quality assurance.
- Documented technical processes and user guides for future reference.
- Contributed to daily stand-up meetings, sharing project updates to enhance team communication.
IT Technical Support Specialist
A1 Technologies group
Sydney, NSW
01.2021 - 02.2025
- Collaborated with vendors to resolve equipment malfunctions and supply needs.
- Documented IT processes and procedures for team reference and training purposes.
- Installed operating systems, applications, patches, updates. as needed.
- Created user accounts and configured permissions to ensure access control.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Set up local area networks and wide area networks.
- Trained end users on how to use new systems and technologies effectively.
- Updated software versions with patches and new installations.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education
Bachelor of Information Technology - IT Network Security
Kings Own Institute
Sydney, NSW01-2025
High School Diploma -
Badsha Mia Adarasha High School And College
Bangodda, Nangalkot, Comilla, Bangladesh01-2018
Skills
- Network troubleshooting
- Software installation
- Technical support
- Network configuration
- System maintenance
- User account management
- Help desk support
Languages
English
Professional
Affiliations
1.Volunteer at the IT Fair in Bangladesh.
2.Completed multiple self-learning courses in programming and IT fundamentals
3.Actively practice coding and problem-solving through online platforms
4.Participated in school or personal tech-related projects
5.Continuously improving technical knowledge through research and practice
2.Completed multiple self-learning courses in programming and IT fundamentals
3.Actively practice coding and problem-solving through online platforms
4.Participated in school or personal tech-related projects
5.Continuously improving technical knowledge through research and practice
Certification
Cisco Networking Basics (optional / in progress)
Timeline
IT Intern
A1 Technologies group
01.2022 - 02.2025
IT Technical Support Specialist
A1 Technologies group
01.2021 - 02.2025
Bachelor of Information Technology - IT Network Security
Kings Own Institute
High School Diploma -
Badsha Mia Adarasha High School And College