Summary
Overview
Work History
Education
Skills
Websites
Training
Languages
References
Timeline
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Fahima Ahmadi

Fahima Ahmadi

Adelaide,Australia

Summary

Dynamic Community Liaison Officer at the Australian Migrant Resource Centre, adept at client assessment and stakeholder engagement. Proven track record in developing tailored case management plans, facilitating employment pathways, and advocating for clients. Strong communication skills and attention to detail ensure effective service delivery and compliance with reporting requirements.

Overview

10
10
years of professional experience

Work History

Community Liaison Officer

Australian Migrant Resource Centre
Adelaide
07.2022 - Current
  • Conducted strengths-based assessments to identify client needs in housing, healthcare, employment, and community participation.
  • Developed, implemented, and monitored individualized case management plans for newly arrived refugees and migrants.
  • Provided advocacy and referrals to government agencies, housing services, mental health support, and employment program.
  • Assisted clients in securing stable accommodation, including liaising with landlords and support services.
  • Facilitated employment pathways by organizing job readiness training, resume writing sessions, and employer connections.
  • Collaborated with stakeholders such as DHS, community organizations, and service providers to ensure effective service delivery.
  • Supervised and supported client support workers, community guides, and volunteers, providing debriefing and guidance.
  • Maintained accurate case records and ensured compliance with KPIs and reporting requirements within designated timeframes.
  • Delivered orientation sessions for new arrivals to enhance their understanding of Australian society, rights, and responsibilities.
  • Identified and managed client risks, ensuring incident reports were documented and addressed appropriately.

Customer service representative

Vodafone South Australia
Adelaide, Australia
11.2021 - 07.2022
  • Company Overview: Country: Australia
  • Deliver customer support for diverse issues and general inquiries across multiple social media platforms.
  • Manage complaints from start to finish, ensuring effective and timely resolutions.
  • Develop tailored solutions by employing creative and customer-focused approaches.
  • Maintain a unified and relatable tone of voice in brand interactions across social channels, including Facebook, Twitter, and Instagram.
  • Monitor and escalate potential brand and reputational risks promptly.
  • Identify and report trending complaints while contributing to solutions for recurring issues.
  • Follow verification protocols to support efficient resolution of complex complaints.
  • Country: Australia

Inspection Officer

The United States Embassy
Afghanistan
02.2020 - 02.2021
  • Conduct inspections of embassy entertainment facilities, dining areas, and warehouses to ensure compliance with standards.
  • Draft and finalize detailed reports on maintenance and development requirements.
  • Prepare analytical data for the head office to support informed decision-making with up-to-date insights.
  • Manage office tasks, including bookkeeping, organizing documents, and scheduling inspections.
  • Perform quality assessments on incoming materials from vendors and outgoing supplies to ensure adherence to quality standards.
  • Serve as an interpreter and translator, facilitating effective communication in multilingual contexts.

Interpreter/Translator

DynCorp International
Afghanistan
08.2016 - 01.2020
  • Translated and interpreted official documents, including contracts and exchanged records, ensuring accurate communication and compliance.
  • Coordinated and organized key leadership engagements to foster relationships with senior Afghan figures in the Ministry of Interior and American advisors.
  • Managed correspondences with Afghan National Army and Police officials, ensuring timely and clear communication.
  • Conducted record vetting and quality control to ensure that all documents from the Afghan National Army and Police met established standards.
  • Performed various administrative duties, including record-keeping, managing incoming invoices, and handling auxiliary correspondence.

ICU Receptionist

French Medical Institute for children Hospitel
Kabul, Afghanistan
01.2015 - 11.2015
  • Responsible for welcoming and assisting families of ICU patients, providing information while maintaining confidentiality.
  • Managed patient admissions, scheduled consultations, and coordinated with medical staff to ensure smooth operations.
  • Maintaining and updating patient records, ensuring accuracy and compliance with hospital regulation.
  • Handled high-volume phone calls, relayed messages to ICU doctors and nurses, and responded to urgent inquiries.
  • Monitored and regulated visitor access to maintain patient privacy and infection control measures.
  • Worked closely with medical teams, administrative staff, and emergency response units to facilitate efficient patient care.
  • Assisted families with billing, insurance documentation, and financial inquiries while ensuring office supplies and medical forms were well-stocked and organized.
  • In a high-pressure ICU environment, I efficiently managed multiple administrative tasks while supporting the hospital's emergency response procedures.

Education

Bachelor's Degree - Business administration

Rana University
Kabul, Afghanistan
09.2021

Skills

  • Attention to detail
  • Communication
  • Administrative expertise
  • Adaptability and flexibility
  • Technical proficiency
  • Supervisory skills
  • Client assessment
  • Stakeholder Engagement
  • Problem Solving and Initiative
  • Community engagement
  • Cultural competency
  • Report writing
  • Customer service
  • Public speaking events
  • Relationship building
  • Human Rights Understanding
  • First aid certification
  • Multitasking

Training

  • Multicultural Women’s Leadership Cert IV, TAFE SA
  • NDIS Cert III, Auctus Training and Education Center

Languages

  • English, Proficient
  • Hazaragi, Native
  • Urdu, Proficient
  • Hindi, Proficient
  • Persian, Proficient

References

References available upon request.

Timeline

Community Liaison Officer

Australian Migrant Resource Centre
07.2022 - Current

Customer service representative

Vodafone South Australia
11.2021 - 07.2022

Inspection Officer

The United States Embassy
02.2020 - 02.2021

Interpreter/Translator

DynCorp International
08.2016 - 01.2020

ICU Receptionist

French Medical Institute for children Hospitel
01.2015 - 11.2015

Bachelor's Degree - Business administration

Rana University

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Fahima Ahmadi