Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Fahima Pervin

Wallsend,NSW

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Successful customer service assistant with almost two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

2
2
years of professional experience

Work History

VOLUNTEER SUPPORT WORKER

NDIS
10.2021 - 01.2022
  • Provided emotional support to clients during difficult times or crisis situations
  • Supporting the patients needs in regards to physiotherapy, assisting in their daily routine and organizing workplace as well as planning events and appointments
  • Ability to work in a fast-paced environment to ensure the needs of the patient are met'
  • Working long hours and on the feet most times so that the patient is supported throughout the shift
  • Built positive relationships with clients and families
  • Transported clients to facilitate access to employment, health care, and community life

DELICATESSEN DL

Coles
02.2022 - Current
  • Stocked deli display cases with products and rotated items using first in, first out method
  • Sliced and weighed deli meats and cheeses for customer purchase
  • Prepared, packaged, and labeled products for sale to customers
  • Answered customer inquiries about deli products and pricing
  • Understood and followed food safety procedures and requirements
  • Provided friendly, courteous service to internal and external customers
  • Communicated with customers regarding orders, comments, and complaints

CUSTOMER SERVICE ASSISTANT

Target
08.2022 - Current
  • Responded promptly to customer inquiries and requests via phone, email, and in-person
  • Utilized problem-solving skills to resolve customer issues quickly and efficiently
  • Assisted in solicitation and sales of company products and services to new and existing customers
  • Assisted customers in selecting products based on their individual needs and preferences
  • Worked collaboratively with team members to achieve common goals
  • Provided excellent customer service by promptly addressing customer inquiries and complaints with a professional and courteous attitude

Education

High School Diploma -

Callaghan College Jesmond Campus
Jesmond, NSW
09.2021

Bachelor of Psychological Science -

University of Newcastle, Callaghan
12.2026

Skills

  • Attention to details and make clear observations
  • Recognise and evaluate these faults and conduct an effective solution
  • Work independently or in a multi-disciplinary team(s)
  • Work calmly, efficiently under pressure and complete given projects or jobs on time
  • Maintain a clean, hygienic and safe workplace to minimise health risks for myself and others
  • Able to effectively communicate customers with their needs

References

  • Ashlee Marmount - Coles, Deli Manager Manager, 04011371549, Ashlee.Marmount@coles.com.au
  • Katy Darius - Target, Store Manager Manager, (043) 903-1267, targ5288.mgr@target.com.au
  • Fatiha Pervin - NDIS, Volunteer Carer Former Supervisor, (040) 122-7230, fatiha.pervin@gmail.com

Timeline

CUSTOMER SERVICE ASSISTANT

Target
08.2022 - Current

DELICATESSEN DL

Coles
02.2022 - Current

VOLUNTEER SUPPORT WORKER

NDIS
10.2021 - 01.2022

High School Diploma -

Callaghan College Jesmond Campus

Bachelor of Psychological Science -

University of Newcastle, Callaghan

Similar Profiles

CREATE PROFILE
Fahima Pervin