Fahma Abdi
Ascot Vale,VIC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonald's
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
RMIT University
Melbourne, VIC07-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Certificate II in Community services
Languages
English
Native or Bilingual
somali
Native or Bilingual
Swahili
Elementary
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Adventure Travel
- Reading
- Fashion and Style
- Personal Development and Self-Improvement
Timeline
Customer Service Representative
McDonald's
12.2022 - Current
High School Diploma -
RMIT University
Similar Profiles
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's
Shova LambkaShova Lambka
Crew Member at McDonald'sCrew Member at McDonald's