Fahme Abulhassan
Wheelers Hill,Australia
Summary
Accomplished banking professional with a proven track record at ANZ Bank, adept in client relationship management and regulatory compliance. Demonstrates leadership in managing complex client portfolios and enhancing operational efficiency. Skilled in Orion Systems and embodies empathy in client interactions, achieving significant improvements in customer satisfaction and team development.
Overview
21
21
years of professional experience
Work History
Associate, Institutional Bank, Client Services
ANZ Bank
Docklands, Australia
06.2012 - 08.2024
- Manage a team of 10 customer service associates, consistently meeting targets and KPIs
- Oversee an institutional client portfolio of 70 clients, ensuring effective and timely service
- Communicate with clients through email, calls, and meetings, resolving issues daily
- Facilitate drawdowns and fees management for institutional clients, ensuring seamless operational processes
- Ensure accuracy and completeness of client data in core systems such as Orion and Razor
- Collaborate with internal departments to deliver effective debt banking solutions for clients
- Assist clients in improving time efficiency through various banking technologies and platforms
- Provide coaching to junior staff and assist with managing complex client inquiries and challenges
Senior Analyst – Funds Transfer Pricing (Group Treasury)
ANZ Bank
Docklands, Australia
05.2022 - 06.2023
- Manage FTP rate generation across Asia, Pacific, Europe, and Americas for all currencies
- Ensure daily FTP batches run correctly and accruals remain within acceptable tolerance levels
- Provide accurate pricing for frontline loans and deposits, supporting key business operations
- Collaborate with Market Risk and Balance Sheet traders for accurate, timely reporting and analysis
- Handle stakeholder queries regarding FTP rate setting and related financial processes
- Prepare end-of-month and yearly financial reports, ensuring accurate data for audit purposes
- Monitor the integrity of the transfer pricing framework and ensure it aligns with business goals
- Build strong partnerships with internal teams to support the integrity of financial data
Assistant Manager, Institutional Bank, Client Services
ANZ Bank
Docklands, Australia
04.2010 - 05.2022
- Delivered high-quality service to institutional clients, supporting loan agreements and other facilities
- Successfully managed the onboarding of 30 clients monthly, maintaining accuracy and compliance
- Ensured all transactions aligned with regulatory standards and internal policies for audit success
- Collaborated with cross-functional teams to improve client experiences and process efficiency
- Supported daily operations, ensuring smooth settlement of capital market products like FX and loans
- Addressed and resolved security and risk issues, implementing remedial actions for future prevention
- Assisted with the maintenance of client files and accurate documentation for enhanced audit compliance
- Consistently achieved KPIs for monthly completed client files and timely resolution of issues
Senior Analyst, Global Markets, Client Solutions
ANZ Bank
Docklands, Australia
05.2015 - 12.2015
Assistant Relationship Manager
Commonwealth Bank of Australia
Melbourne, Australia
10.2007 - 12.2008
Business Banker
National Australia Bank
Melbourne, Australia
01.2004 - 01.2007
Skills
- Advanced MS Office
- Bills Trading Execution
- CACHE Data Storage
- Loan IQ Management
- Comm Sec Trading Systems
- Siebel CRM Proficiency
- Debt Domain Expertise
- FX Online Operations
- Client Relationship Management
- Orion Systems Proficiency
- Treasury Management Systems
- Empathy & Active Listening
- Razor Systems Proficiency
- PEGA Workflow Automation
- Leadership & Mentorship
- SQL Database Management
- CCL Loan Processing
- Critical Problem Solving
- OFSAA Data Analyst
- OCP Compliance Tools
- Administrative Task Management
- E-Credit Operations
- ECL Risk Management
- Regulatory Compliance
- Client Portfolio Management
- Leadership and Team Development
- Regulatory Compliance and Risk Management
- Process Improvement and Operational Efficiency
- Preparing reports
- Problem-solving abilities
- Verbal and written communication
- Collaborative teamwork
- Creative problem solving
- Customer interaction
- Decision-making
- Record and file management
- Customer engagement
- Performance improvement
- Multitasking and organization
- Issue resolution
- Customer service
- Customer service orientation
- Complex Problem-solving
- Relationship building
- Oral communication
- Time management
- Client relationship management
- Customer relationship management (CRM)
- Process improvement
- Problem-solving
- Courteous and professional
- Client engagement
Websites
Accomplishments
- Experience in Non-Financial Risk.
- Proficiency in Risk Systems and data analytics.
- Strong knowledge of banking products and process mapping tools.
- Excellent interpersonal and communication skills with a collaborative mindset.
References
Will be available upon request
Professional Development And Certifications
- Markets Foundation: Financial Markets and Risk Management, 2018
- Credit & Reputation for Markets, 2018
- Interest Rates and Debt Capital Markets, 2018
- Foreign Exchange and Commodities, 2018
- Global Loan Certification, 2018
- Customer Centricity Training, 2018
Timeline
Senior Analyst – Funds Transfer Pricing (Group Treasury)
ANZ Bank
05.2022 - 06.2023
Senior Analyst, Global Markets, Client Solutions
ANZ Bank
05.2015 - 12.2015
Associate, Institutional Bank, Client Services
ANZ Bank
06.2012 - 08.2024
Assistant Manager, Institutional Bank, Client Services
ANZ Bank
04.2010 - 05.2022
Assistant Relationship Manager
Commonwealth Bank of Australia
10.2007 - 12.2008
Business Banker
National Australia Bank
01.2004 - 01.2007
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