Fahmida Afrin Tamanna
Chester Hill,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Highly Efficient and Personable Customer Service
Oporto
11.2022 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Streamlined communication channels for improved customer interactions and faster issue resolution.
- Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
- Elevated customer retention rates through exceptional problem-solving skills and personalized support.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
Customer Service Manager
House Of Faith
10.2022 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Experienced and Customer-oriented Retail Manager
Noor Al Ahli Pharmacy
02.2021 - 06.2022
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Improved safety procedures to create safe working conditions for workers.
Education
Bachelor of Medical Science - Medical Science
Western Sydney University
Sydney, NSW06.2026
Higher Secondary School Certificate - Science
Sheikh Khalifa Bin Zayed Private School
Abu Dhabi,UAE07.2019
Skills
- Customer Segmentation
- Multitasking abilities
- Cash Handling
- Interdepartmental Communication
- Staff Development
- Order Management
- Product Knowledge
- Time management
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Professional Working
ART,READING,GARDENING
I cultivate creativity through visual expression, nurture nature through Tenety antication to curreting a band ane lie uh, sternes creativity, mindfulness, and continuous learning in both personal and professional spheres.
Timeline
Highly Efficient and Personable Customer Service
Oporto
11.2022 - Current
Customer Service Manager
House Of Faith
10.2022 - Current
Experienced and Customer-oriented Retail Manager
Noor Al Ahli Pharmacy
02.2021 - 06.2022
Bachelor of Medical Science - Medical Science
Western Sydney University
Higher Secondary School Certificate - Science
Sheikh Khalifa Bin Zayed Private School
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