Fahmida Hossain Mimi
Ingleburn,NSW
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
Work History
Seller
Ebay
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Built relationships with customers and community to promote long term business growth.
Service Coordinator
Airgene Pty LTD
06.2022 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed and coordinated service teams to achieve successful completion of service projects.
Customer Service Officer
Australia Post
09.2016 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Architecture
Ahsanullah University of Science And Technology
Dhaka, BangladeshHigh School Diploma -
Viqarunnisa Noon School And College
Dhaka , Bangladesh Skills
- Email Correspondence
- Customer Complaint Resolution
- Customer Satisfaction
- Good Communication Skills
- Administrative and Office Support
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Customer service experience
- Microsoft Office
- Good Listening Skills
- Invoice Preparation and Processing
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Service Coordinator
Airgene Pty LTD
06.2022 - Current
Customer Service Officer
Australia Post
09.2016 - 06.2022
Seller
Ebay
Bachelor of Science - Architecture
Ahsanullah University of Science And Technology
High School Diploma -
Viqarunnisa Noon School And College
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