Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faida Aleng

Greenbank,QLD

Summary

I have had the privilege of developing a comprehensive understanding of the property management industry while assisting in overseeing daily operations for a diverse portfolio of properties. My responsibilities include managing tenant relations, coordinating maintenance requests, and ensuring that all properties are operating at their highest standards.

I have honed my skills in client service, building strong, positive relationships with both tenants and property owners. I am known for my ability to listen actively, communicate clearly, and maintain transparency, which has contributed to a high level of tenant satisfaction, and long-term client retention.

I thrive in fast-paced environments and am always seeking ways to improve efficiency, whether it be streamlining maintenance processes, addressing tenant concerns swiftly, or implementing new technologies that enhance the overall experience for all parties involved. I take great pride in fostering a culture of collaboration and trust within my team and with clients, always striving to exceed expectations.

With a keen interest in continuous professional development, I am committed to learning more about industry trends and best practices.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Property Manager

CBS Property Group
04.2024 - 08.2025
  • Managed a diverse portfolio of 120 residential properties, overseeing all aspects of day-to-day operations,
  • Coordinated end-to-end leasing processes: property advertising, showings, applicant screenings, lease negotiations, and documentation.
  • Maintained high occupancy rates by efficiently managing lease renewals and minimizing vacancy periods.
  • Served as the primary point of contact for tenants and owners, resolving disputes and addressing maintenance or service requests to ensure high tenant satisfaction.
  • Liaising with contractors and service providers to coordinate routine and emergency repairs, ensuring properties were well-maintained and compliant with regulations.
  • Conducted regular property inspections, managed preventative maintenance schedules, and tracked repairs.
  • Administered rent collection, monitored arrears, and implemented effective arrears management strategies.
  • Ensured all portfolio properties complied with relevant legal, safety, and regulatory requirements.
  • Identified opportunities for cost savings, increased rental returns, and improved operational efficiency across the portfolio.

Property Manager Admin assistant

Image Property
11.2023 - 04.2025
  • Supported the Property Manager in the end-to-end administration of a large property portfolio, assisting with tenant communication, lease support, maintenance coordination, and compliance management.
  • Acted as a primary contact for tenant enquiries, addressing maintenance requests, lease queries, and general concerns in a professional and timely manner.
  • Assisted with advertising rental properties, responding to prospective tenant enquiries, scheduling and conducting property inspections, and processing rental applications.
  • Coordinated tenant move-ins and move-outs, including preparing documentation, conducting routine and outgoing inspections, and ensuring accurate record-keeping.
  • Logged and tracked maintenance requests, liaising with tradespeople to arrange repairs and monitoring job completion to company standards.
  • Supported arrears management by following up on overdue rent and issuing arrears notices, escalating unresolved issues to the Property Manager.
  • Prepared lease renewal documentation, communicated with tenants about renewal intentions, and updated records upon lease finalization.
  • Assisted with compliance tasks including smoke alarm, pool safety, and legislative checks; updated compliance records and escalated non-compliance where required.
  • Maintained orderly documentation and administrative systems, including using property management software for records, correspondence, and key management.
  • Contributed to tenant satisfaction and smooth property operations, ensuring high service delivery standards and supporting efficient portfolio management.

Support Coordinator

Endow support service
10.2021 - 10.2023
  • Assisted NDIS participants in understanding and implementing their NDIS plans to achieve their personal goals and improve quality of life.
  • Coordinated access to community, government, and private supports and services, including health, housing, education, and employment resources.
  • Developed tailored support strategies, connecting participants with service providers and ensuring appropriate and timely delivery of supports.
  • Advocated on behalf of participants, helping navigate complex systems and resolving barriers to access support.
  • Maintained regular and effective communication with participants, families, carers, and providers through phone, email, and face-to-face meetings.
  • Managed referrals, documentation, and reporting in line with NDIS guidelines and organisational policies.
  • Monitored participant progress and outcomes, updating plans and liaising with stakeholders to ensure continuous support alignment.
  • Promoted participant independence and capacity building by encouraging skill development and community engagement.
  • Ensured compliance with privacy, confidentiality, and safeguarding practices.

Education

Bachelor’s of Social Work -

University of Southern Queensland
Springfield, QLD
03-2021

Skills

  • Property management
  • Lease negotiation
  • Tenant relations
  • Compliance management
  • Maintenance coordination
  • Customer relationship management
  • Conflict resolution
  • Reporting and documentation
  • Operational efficiency
  • Effective communication
  • Time management
  • Attention to detail
  • Team collaboration

Certification

Real Estate License

Drivers license

Blue card

Yellow Card

Timeline

Property Manager

CBS Property Group
04.2024 - 08.2025

Property Manager Admin assistant

Image Property
11.2023 - 04.2025

Support Coordinator

Endow support service
10.2021 - 10.2023

Bachelor’s of Social Work -

University of Southern Queensland

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Faida Aleng