Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
AVAILABLE HOURS
Timeline
Generic

Faina Goncharouk

Summary

Motivated and reliable individual with a Diploma in Travel and Tourism and a strong background in customer service. Demonstrates excellent communication, adaptability, and problem-solving skills developed through hands-on experience in fast-paced retail environments. Committed to providing high-quality service and eager to continue learning and contributing in a professional setting.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Casual

Zambrero
  • Provided high-quality customer service in a fast-paced environment
  • Handled cash and processed transactions accurately
  • Maintained cleanliness and hygiene standards through regular cleaning duties
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

School-Based Work Experience

Glen Hotel
  • Gained hospitality experience through school-arranged placement
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a professional and courteous manner while interacting with guests
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Contracted Work

Officeworks
  • Assisted with order fulfillment through pick-and-pack operations
  • Restocked shelves and maintained store presentation
  • Answered customer phone enquiries and provided in-store service
  • Processed click-and-collect orders and performed general cleaning tasks
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Casual

Colette By Colette Hayman
  • Independently responsible for opening and closing the store
  • Offered the opportunity to step into the role of Assistant Manager, supporting leadership duties and team coordination
  • Provided support across multiple store locations as required
  • Skilled at working independently and collaboratively in a team environment.
  • Increased retail sales by utilising strong product knowledge and effective upselling techniques.
  • Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.

Part Time

Woolworths
11.2023 - Current
  • Operating self-checkout systems and assisting customers with transactions and enquiries.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Returning unwanted or misplaced stock to appropriate locations, ensuring shelves remain organised and well-stocked.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Assisted customers with product inquiries and resolved issues promptly.
  • Collaborating with team members working closely with colleagues across departments to meet daily operational goals, assist during busy trading periods, and contribute to a positive, team-oriented work environment.

Education

Graduated year 6 -

Springwood Road Primary School
Springwood QLD
11-2014

Graduated Year 12 -

Rochedale State High School
Rochedale, QLD
11-2020

Diploma - Travel And Tourism

Torrens University Australia
Brisbane, QLD
08-2025

Skills

  • Strong customer service background, with a focus on delivering positive and efficient experiences
  • Proven ability to work both independently and collaboratively within team environments
  • Motivated and eager to learn, with a commitment to continuous improvement and skill development
  • Effective problem-solving skills, able to remain calm under pressure and find practical solutions quickly
  • Quick to learn new tasks and systems, with the ability to adapt to changing environments and responsibilities
  • Excellent communication skills, ensuring clear, respectful, and professional interactions with customers and team members

Accomplishments

  • Successfully completed Year 12 , demonstrating commitment to education and a strong foundation in communication, teamwork, and time management.
  • Graduated with a Diploma in Travel and Tourism , gaining valuable knowledge in customer service, itinerary planning, destination management, and the travel industry.

Certification

  • Responsible Service of Alcohol (RSA) QLD
  • White Card – Construction Induction Training
  • Certificate III in Hospitality
  • Diploma of Travel and Tourism
  • Year 12 High School Certificate

Languages

English
Russian

Interests

I enjoy staying active and maintaining my overall well-being through fitness, hiking, and rock climbing I have a strong appreciation for nature and the outdoors, which inspires my love of travel and exploration I'm also passionate about arts and creativity, and often spend time reading, journaling, and engaging in creative projects These interests help me stay balanced, focused, and continuously curious about the world around me

AVAILABLE HOURS

  • Monday- 7:00am- 5:00pm
  • Tuesday- 7:00am- 5:00pm
  • Wednesday- 7:00am- 5:00pm
  • Thursday- 7:00am- 5:00pm
  • Friday- 7:00am- 5:00pm
  • Saturday-Not Available
  • Sunday-Not Available

Timeline

Part Time

Woolworths
11.2023 - Current

Casual

Zambrero

School-Based Work Experience

Glen Hotel

Contracted Work

Officeworks

Casual

Colette By Colette Hayman

Graduated year 6 -

Springwood Road Primary School

Graduated Year 12 -

Rochedale State High School

Diploma - Travel And Tourism

Torrens University Australia

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Faina Goncharouk